Job OverviewReporting directly to the Box Office and FOH Manager, this role is responsible for supervising ushers, supporting the Manager prior to event set up and during events, specifically with regard to audience management and providing excellent customer service. The position requires working independently and with direction, and within a team environment. The candidate must work flexible hours, including weeknights, weekends, and holidays.Key AccountabilitiesEffectively and thoughtfully supervise ushering staff during events and event set upSupervise staff breaks and distribution of resources to maintain a safe and welcoming environment for staff and attendeesRespond to customer inquiries and complaints; escalate issues as requiredPerform all duties in accordance with the guidelines, practices, rules, policies, and procedures established by GCE, GCCT and TicketmasterLiaise with the Manager, FOH Supervisor, Management, and Ticketmaster to address logistical and technical issues, adapting to facilitate the orderly operation of the Arena throughout eventsDemonstrate excellent customer service skills; respond professionally,promptly, and efficiently to customer service requests and needsFile various records and reports and perform related administrative clerical work as assignedDemonstrate good judgment and make sound decisionsAssist in other duties as assigned by the ManagerEducation and Qualification RequirementsAbility to take CPR and First Aid training if not currently certifiedUnderstand and adhere to established policies and procedures, including emergency procedures,



and familiarization with the location of exits and use of emergency equipmentAssist Front of House/Duty Manager with procedures for injuries, illness, etc.Assist patrons with disability-related issuesProvide accurate knowledge to patrons regarding venue logistics (e.G., location of the ticket office, restrooms, phones, concessions, coat check, etc.) and general building detailsAbility to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with the use of a provided flashlightAbility to stand for long periods, sometimes throughout an entire eventAdhere to established dress codeAttend required training and meetingsAbility to lift 20 kilogramsDemonstrate good judgment and make sound decisionsShows commitment to personal growth, development, and leadership opportunitiesProven written and verbal communication skillsBilingual (English/French) is an asset but not requiredWork Environment ConsiderationsWork within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends, and holidays)Must be willing to submit to a criminal record check with results acceptable to the organizationBenefitsInclusive and team-oriented working environment that encourages creativity, curiosity, and celebrates successTools and technology needed to delight clientsOpportunity to work with and learn from diverse industry leadersFreedom to innovate and support new and better ways to be successfulEnvironment that values diversity as a source of strengthNo typical corporate job; work hard and have funQualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

📌 Usher Supervisor Part-Time-Gct (Toronto)
🏢 Great Canadian Entertainment
📍 Toronto