Job Title: Systems Administrator/Operations Support Specialist - Junior

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 11 months

Must Haves

- Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.
- Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
- Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.
- Strong verbal communication skills with the ability to explain technical concepts and solutions to both technical and non-technical stakeholders.
- Demonstrated customer service orientation with a focus on professionalism, responsiveness, and client satisfaction.

Description / Responsibilities / Skills

Responsibilities:

- Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
- Upkeep, configure, install and support the clients' network and coordinate the various systems.

General Skills:

- Experience with one or more operating systems
- Experience with one or more hardware platforms
- Experience with information retrieval packages
- Experience with one or more communications protocols
- Experience with middleware and gateways




- A team player with a track record for meeting deadlines

Desirable Skills:

- Experience with distributed and networked systems
- Awareness of emerging IT trends
- Experience in one or more programming languages
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Experience & Skill Set Requirements

Technical Skills (40%)

- Knowledge of Microsoft Windows Server administration, including Active Directory, Group Policy, DNS, DHCP, and user account management.
- Experience supporting enterprise infrastructure environments, including file servers, print services, virtualization platforms (VMware or Hyper-V), and endpoint management solutions.
- Knowledge of IT Service Management (ITSM) processes, including incident, problem, change, and service request management using tools such as ServiceNow, Remedy, or similar platforms.
- Basic scripting and automation skills using PowerShell, batch scripting, or similar technologies to improve operational efficiency.
- Knowledge of networking fundamentals, including TCP/IP, VPNs, firewalls, network troubleshooting, and enterprise connectivity concepts.

Experience (40%)

- Experience providing Level 1 and Level 2 technical support in a medium to large enterprise workplace.
- Experience monitoring, maintaining,



and supporting server, workstation, and network infrastructure with minimal supervision.
- Demonstrated experience resolving incidents and service requests while meeting established service level agreements (SLAs).
- Experience performing system administration tasks such as user provisioning, access management, software installation, patch deployment, and system maintenance.
- Experience working within a structured operational environment that follows documented processes, standards, and change management procedures.
- Experience supporting business-critical applications and coordinating issue resolution with technical teams and vendors.
- Experience maintaining technical documentation, knowledge articles, operational procedures, and system inventories.
- Experience participating in after-hours support, scheduled maintenance activities, or operational on-call rotations would be considered an asset.

Communication Skills (20%)

- Ability to document incidents, troubleshooting activities, resolutions, and technical procedures clearly and accurately.
- Strong interpersonal skills with the ability to build effective working relationships across operational, technical, and business teams.
- Ability to prioritize competing requests, provide timely status updates, and manage stakeholder expectations in a fast-paced environment.
- Demonstrated ability to work collaboratively within a team environment while also handling assigned tasks independently.
- Strong analytical and problem-solving communication skills, including the ability to gather information, ask effective questions, and present recommendations.

📌 Systems Administrator/Operations Support Specialist (Toronto)
🏢 CareerBeacon
📍 Toronto