Job Requirements IT Production Support Engineer

Location PCS CA, Toronto

Years of Experience 5-7 Years

Job Summary We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS) to manage, monitor, and support our critical business applications.

Responsibilities

Provide L2 production support for business applications hosted on AWS platforms.

Monitor infrastructure using cloud-native and third-party monitoring tools.

Automate routine operational tasks using Python, Shell scripting, and Power Automate.

Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.

Manage infrastructure provisioning, deployment, and automation using AWS CDK and CI/CD pipelines for release management.

Mandatory Skills





AWS CDK (AWS Cloud Development Kit) – Expert level

AWS Cloud Infrastructure & Platform Services – Expert level

Expert-level proficiency in AWS platform, Robust knowledge of AWS and/or Azure

Hands-on knowledge of Python, Shell scripting, and Power Automate

Maintain and support BI tools such as Power BI and Cognos

Preferred Skills

Familiarity with Git, CI/CD pipelines, and GitHub Copilot

Exposure to AI/ML or Gen AI

Familiarity with Cloudera and Axiom

ITIL Certification or Incident/Problem Management exposure

Deal Breaker Skill AMS

Work Experience 5-7Years

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