Service Now administration and business analysis define this IT role, supporting effective systems across core organizational functions and processes.

The IT Business Analyst supports planning, design, development, and platform operations. You will analyze requirements, provide user support, and improve Service Now capabilities. Communication, analytical thinking, and problem-solving skills help align solutions with business objectives.

Key Responsibilities:

- Support planning, design, testing, and deployment of Service Now solutions
- Administer users, roles, permissions, workflows, forms, and catalogs
- Analyze support trends, ticket volumes, and user feedback
- Maintain dashboards, KPIs, reports, and knowledge articles
- Follow ITIL, change management, security,



and governance standards

Requirements:

- College diploma or university degree in a related discipline
- Three or more years of Service Now administration, configuration, or support
- Service Now ITSM module and platform administration experience
- Knowledge of ITIL processes and service management practices
- Excellent English communication, analytical, and problem-solving skills

Apply Service Now administration, business analysis, and ITIL knowledge to strengthen platform support, governance, and business systems.

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📌 ServiceNow Business Systems Analyst (Vaughan)
🏢 Redpath
📍 Vaughan