Build Google Contact Center AI Platform solutions with DTMF IVR and call-flow expertise at Miratech, supporting customer implementations remotely.

As a Senior Google CCAIP Engineer, you will configure production cloud contact center solutions from approved business and technical specifications. Your work covers IVR menus, routing, integrations, testing, documentation, and stakeholder collaboration. Miratech supports digital transformation for enterprises worldwide.

Key Responsibilities:
Build DTMF IVR menus, mappings, prompts, and navigation logic
Configure multilingual messaging, consent, and after-hours notifications
Implement queues, routing, fallbacks, overflow, callbacks, and transfers
Configure CRM, virtual agent, Agent Assist, and desktop integrations
Execute tests,



support UAT, and resolve configuration defects

Requirements:
Five-plus years building production IVR and call-flow solutions
Two-plus years using Google Cloud Contact Center AI Platform
Robust DTMF, routing, transfer, timeout, and queue configuration knowledge
Experience with APIs, webhooks, SDKs, and conversational AI integrations
Explicit technical documentation and English communication skills

Apply your Google CCAIP, IVR, routing, testing, and documentation expertise to Miratech contact center implementations.
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📌 Senior Google Ccaip Engineer Ottawa
🏢 Miratech
📍 Ottawa