Deliver remote customer care from Kimberley, Northern Cape, using transparent communication and problem-solving to support online retail customers. Manage inquiries across phone, email, and social media.

This Customer Care Specialist supports a national retail chain through its remote support team. The work covers customer questions, online orders, product information, and after-sales support. You will maintain service quality while resolving shopping, delivery, and product satisfaction issues.

Key Responsibilities:
Handle product, order, and service inquiries across communication channels
Process orders, returns, and exchanges accurately
Resolve online shopping, delivery, and satisfaction issues
Maintain customer records and interaction logs in the CRM




Communicate order status and potential delays proactively

Requirements:
Customer service or customer care experience, preferably retail or e-commerce
Excellent verbal and written communication skills
Solid problem-solving abilities and customer-centric attitude
CRM software and online communication tools proficiency
Ability to work independently and manage remote workloads

Apply your customer care, CRM, and problem-solving skills while supporting online retail customers remotely from Kimberley.
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📌 Remote Customer Care Specialist Toronto
🏢 Placements24
📍 Toronto