Analyze client accounts and resolve service issues for AutoTrader.ca in a hybrid Etobicoke role requiring communication, urgency, and Excel skills.

TRADER’s Client Support Specialist serves as a primary internal contact for customer-related issues on AutoTrader.ca. You will manage communications, ask effective questions, and coordinate solutions across technical, billing, and fulfillment teams. The role also supports client presentations, monthly reports, account guidance, and robust customer relationships.

Key Responsibilities:
Investigate inquiries and determine appropriate resolution steps
Ask clients and teams focused diagnostic questions
Communicate resolutions promptly and professionally
Liaise with Sales, Finance, Production,



and Dealer Services
Escalate issues to managers or departments when necessary

Requirements:
Solid verbal and written communication skills
Robust sense of urgency
Self-motivated ability to work independently and collaboratively
Customer-focused and highly detail-oriented approach
Microsoft Excel and analytical skills

Apply communication, troubleshooting, Excel, and analytical skills while supporting AutoTrader.ca customers and resolving account concerns.
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📌 Client Services Analyst Autotrader Toronto
🏢 AutoTrader.ca
📍 Toronto