Customer service and communication define this entry-level Collision Experience Advisor role at Craftsman Collision. Training supports repair workflow and insurance process learning.Reporting to the Shop Manager, the advisor guides customers throughout collision repair. You will explain processes, schedule estimates, coordinate transportation, and provide repair updates. Front office systems training builds familiarity without requiring prior collision shop experience.Key Responsibilities:Welcome customers and explain collision repair processesBook estimates and schedule repairsProvide phone, email, and text repair updatesAssist with insurance claims information and documentationCoordinate rides, replacement vehicles, and rentalsRequirements:No prior collision repair experience requiredCustomer service experience preferredStrong verbal and written communication skillsOrganized, dependable, and eager to learnHigh school diploma requiredBuild customer relationships at Craftsman Collision through explicit communication, organized scheduling, and dependable repair process support.