Use construction workflows and customer analytics as a Customer Success Engineer I at Procore Technologies, working remotely from Ontario or British Columbia. Travel up to 50% supports customer consultations and industry events.
On Procore’s Customer Success team, you will drive technology adoption and long-term value for General Contractor, Specialty Contractor, and Owner customers. You will partner with Sales, Qualified Services, and Product while applying consultative problem-solving, platform expertise, and cross-functional technical orchestration. Your guidance helps customers achieve measurable performance gains and maximize platform return on investment.
Key Responsibilities:
Analyze usage metrics and deliver actionable operational recommendations
Present solutions addressing customer business challenges and adoption goals
Explain platform roadmaps and current feature releases
Guide complex technical needs and customer escalations
Coordinate demonstrations and cross-functional technical resources
Requirements:
Fluency in French, verbal and written
At least one year of construction sector experience
Knowledge of bidding, RFIs, scheduling, and project workflows
Customer-facing technical experience in success, pre-sales, or consulting
Solid analytical, presentation, and problem-solving skills
Apply construction expertise, technical advising, and customer analytics to strengthen Procore platform adoption across Canadian customer portfolios.
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