Deliver technical customer care for Dayforce Powerpay HCM by phone, managing high-volume interactions with accurate records and professional communication. Versatile scheduling is required.

As a Customer Support Technical Specialist II, you will work across multiple queues in a call center workplace. You will greet customers professionally, navigate computerized systems, answer service inquiries, and manage complex payroll questions. The position includes night-shift scheduling, weekday days off, and work during Philippine holidays. Solid English, multitasking, and handling difficult situations are valued.

Key Responsibilities:
Manage high-volume customer calls and emails across multiple queues
Provide courteous, friendly, and professional customer support




Respond to service questions using decision-support computer software
Maintain quality interactions throughout daily customer contact
Record every action accurately in relevant applications

Requirements:
At least two years of customer service experience
Ability to multitask and prioritize time effectively
Familiarity with computers and telephone etiquette
Ability to work night shifts and Philippine holidays
Willingness to work scheduled weekday days off

Bring technical support, telephone etiquette, multitasking, and accurate data entry to Dayforce Powerpay HCM customer care.
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📌 Call Center Technical Customer Care Advisor Toronto
🏢 Dayforce
📍 Toronto