Elevate customer experiences at Indigo as a Customer Experience Leader. Lead a passionate team in enhancing both physical and online engagement with book lovers while fostering a supportive environment.As a key member of Indigo's Store Leadership Team, the Customer Experience Leader will ensure exceptional operations and customer journeys. Your leadership will guide team alignment with strategic priorities, budget management, and achieving sales goals. You'll play a vital role in maintaining a vibrant store atmosphere that reflects Indigo's mission and values.Key Responsibilities:Inspire a customer-centric culture within the storeManage daily operations and store opening/closing proceduresEnsure team knowledge of products, promotions, and programsLead maintenance, health, and safety in the storeFoster an inclusive setting for all employeesRequirements:1-2 years in customer service or operationsProven leadership skills and a performance-oriented mindsetAbility to manage business acumen and systemic thinkingKnowledge of health and safety standardsAvailability for 25 hours a week including weekendsBring your leadership skills and customer-focused philosophy to the Indigo team, making a difference for book lovers everywhere.

📌 Customer Experience Leader At Indigo (Nelson)
🏢 Indigo
📍 Nelson