Configure and support enterprise access control and video systems remotely, using Lenel, Genetec, CCURE, or comparable platforms across customer settings.
Convergint seeks a Remote Services Technical Support Specialist II with practical physical security experience. The specialist programs systems, integrates devices, troubleshoots controllers and field hardware, and validates functionality. Customer communication, remote diagnostics, field coordination, and commissioning support are central to this work.
Key Responsibilities:
Install, program, test, repair, and service security systems
Configure devices, controllers, readers, cameras, and related hardware
Commission systems through startup, testing, and performance analysis
Diagnose faults and implement corrective actions
Provide customer training, documentation, and technical guidance
Requirements:
High school diploma or equivalent
Five to seven years of relevant field experience
Electronic security industry experience
Experience with physical security platforms
Active video and access control certifications preferred
Apply physical security, networking, programming, and troubleshooting expertise to support Convergint customers and enterprise system performance remotely.
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