Use English and French to support customers in Brampton through phone, chat, and email while solving shipment-related concerns. The role offers hybrid work after training.
This full time contract position provides customer service across multiple communication channels. You will deliver shipment updates, investigate service issues, schedule pickups, and maintain accurate customer records. Solid communication, problem-solving, multitasking, and telephone etiquette are central to the work.
Key Responsibilities:
Respond to inbound phone, chat, and email inquiries
Manage up to three customer chats simultaneously
Provide tracking, delivery, address, and proof-of-delivery information
Investigate concerns and coordinate internal issue resolution
Document interactions and resolutions accurately
Requirements:
Fluency in spoken and written English and French
Previous call centre or customer service experience
Robust problem-solving and decision-making skills
Ability to meet service, quality, and performance targets
Minimum typing speed of 38 WPM with 90% accuracy
Apply bilingual communication, shipment support, and multitasking skills as a Customer Service Advisor serving Brampton customers across channels.
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