Manage calls, emails, and administrative details for CLEAResult’s Saskatchewan Energy Assistance Program in a hybrid Regina position. Bring accuracy and empathy to every customer interaction.

The Support Specialist II handles multiple priorities while helping income-qualified customers access energy efficiency programs. You will communicate with participants, review applications, maintain systems, schedule appointments, and support reporting.

The position serves diverse audiences, including seniors, newcomers, Indigenous communities, and low-income households.

Key Responsibilities:
Manage inbound and outbound phone and email inquiries
Complete customer follow-ups and appointment coordination
Review applications and confirm eligibility requirements




Maintain and update internal customer records
Assist with reporting and administrative documentation

Requirements:
One to three years of customer service experience
Preferred call centre experience in high-volume settings
Solid multitasking across calls, emails, and administration
Reliable, adaptable, and able to work independently
CRM or reporting tools familiarity is an asset

Apply call centre communication, multitasking, and administrative accuracy while supporting vulnerable Saskatchewan energy program participants.
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📌 Call Centre Administrative Support Specialist Regina
🏢 CLEAResult
📍 Regina