Coordinate airline customer service through technical data sheets, pricing, billing, and operational communication for Newrest's temporary maternity-leave replacement assignment.As Customer Service Manager, you serve as the main interface between airline customers and internal teams. You maintain service information, support customer relationships, and coordinate operational follow-through. Your work covers menus, flight schedules, quality responses, pricing updates, and billing accuracy.Key Responsibilities:Create technical data sheets, manuals, plating guides, and menusMonitor airline cycle rotations and create flight templatesRespond to complaints and follow corrective actions internallyCalculate meal costs, update prices,



and verify billingRepresent clients and coordinate requests with department headsRequirements:Ability to manage customer service activities during maternity leaveAbility to communicate operational information clearly to personnelAbility to monitor service standards and quality dashboardsAbility to respond to crew feedback within 24 hoursAbility to maintain airline customer relationships and partnershipsSupport Newrest airline operations with accurate documentation, responsive customer service, pricing control, and coordinated internal communication.

📌 Airline Customer Service Manager (Mississauga)
🏢 Newrest
📍 Mississauga