Support Equitable clients from a home office using bilingual communication and group benefits expertise. Work remotely in Alberta, Monday to Friday, 11:00 AM to 7:00 PM ET.

As a Client Care Representative, you will answer health and dental questions for plan members, medical providers, and regional offices. You will resolve inquiries, respond to emails, and use group benefits knowledge to deliver transparent assistance.

Extensive training includes a required six-week program after Equitable Orientation.

Key Responsibilities:
Handle incoming telephone calls about health and dental products
Resolve inquiries using thorough group benefits knowledge
Respond to internal and external customer email inquiries




Refer suspicious claims to the Fraud Investigations team
Alert departments to potential fraud-related findings

Requirements:
Fluency in French and English, spoken, read, and written
Previous experience in phone-based customer service
Insurance, group perks, or related medical experience preferred
Superior interpersonal skills managing client relationships
Excellent listening and verbal communication skills

Bring bilingual service, investigation, and group advantages expertise to Equitable’s Alberta-based Client Care team from home.
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📌 Bilingual Group Benefits Client Care Representative Calgary
🏢 Equitable
📍 Calgary