Lead Account Management from Canada remotely, in Toronto, or hybrid while applying coaching and renewal-risk expertise. Drive retention and expansion across customer segments.

As Senior Manager, Account Management, you will lead Account Managers and own segment-level outcomes. You will guide customer value realization, renewal health, expansion targets, and cross-functional collaboration. The role partners with Sales and CAM leadership on strategic priorities.

Key Responsibilities:
Coach Account Managers through feedback and career development
Own segment renewal health and risk mitigation strategy
Prioritize resources across accounts to maximize impact
Monitor expansion, renewal risk, health, and engagement metrics




Represent Account Management in leadership and cross-functional forums

Requirements:
Lead five or more Account Managers or Sales Representatives
More than two years managing teams
Excellent communication, coaching, and stakeholder management skills
Ability to influence beyond direct reports through ambiguity
Interest in AI-driven solutions and performance efficiencies

Bring customer retention, coaching, and segment leadership expertise to advance Account Management outcomes across Canada.
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📌 Senior Account Management Director Toronto
🏢 Vena
📍 Toronto