Shape Premier Services in Toronto through strategic customer success, program optimization, revenue generation, and measurable return on investment.

As Customer Success Manager, you will run assigned Premier Service accounts for PartnerStack, an AppDirect subsidiary. You will advise customers, architect processes, analyze data, and influence product direction. The work spans strategy, execution, client communication, onboarding, renewals, and expansion.

Key Responsibilities:
Own assigned accounts and drive program optimization, revenue, and measurable return on investment
Build scalable processes and playbooks for the Premier Service offering
Analyze engagement data and program performance to guide decisions
Deliver executive business reviews focused on revenue and partnership growth




Advocate for customers in product and roadmap discussions

Requirements:
Four or more years in customer success, partnerships, or client-facing SaaS roles
Experience building or significantly improving processes from scratch
Ability to turn metrics into narratives influencing decisions
Robust communication with executives and product teams
Understanding of affiliate, referral, reseller, or co-sell ecosystems

Bring customer success, process architecture, data analysis, and partnership expertise to PartnerStack’s Premier Services accounts.
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📌 Premier Services Customer Success Manager Toronto
🏢 AppDirect
📍 Toronto