Restaurant Permanent Full Time Food & Beverage Whistler, BC, CA

2 days ago Requisition ID: 3033

WHY WORK FOR HILTON WHISTLER RESORT & SPA

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for hospitality and creating exceptional guest experiences is valued, your ideas are welcomed, and your career can thrive.

As a Food & Beverage Host, you will receive the following benefits:

• Staff Accommodation
• Gratuities in addition to your salary
• Extended Health Benefit Plan
• Retirement Savings Programs
• Complimentary Meals
• Complementary In office Staff Parking
• 50% Discount on Food at Cinnamon Bear Bar
• Go Hilton Travel Discount Program
• Educational Assistance Program - Take courses that will assist with your career development

PURPOSE

The Food & Beverage Host/Hostess is responsible for warmly greeting guests as they arrive to dine at Cinnamon Bear. Serving as the first point of contact between guests and the Food & Beverage department, the Host/Hostess welcomes, seats, and assists guests promptly and courteously. They ensure that everything runs smoothly during service by maintaining order,



supporting team members when needed, and prioritizing guest satisfaction. The Food & Beverage Host/Hostess plays a vital role in contributing to the overall success of the Food & Beverage operations.

PRIMARY DUTIES

• Greet and seat guests in a friendly and welcoming manner
• Keep an open dialogue with waiting guests and inform seated guests of daily specials or buffet
• Use appropriate telephone greetings when taking reservations, room service orders and answering phones, check for group bookings, and communicate information in reservations book with servers
• Prioritize how the day will unfold and how the room should flow
• Serve as a source of knowledge for guests, answer any questions or fulfill guest requests
• Perform all necessary opening duties for the shift
• Help clear and/or reset tables if assistance is required
• Maintain safe/clean work area
• Follow company policies & procedures as outlined in the Team Member Handbook
• Understand and work in accordance with health and safety standards

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.