Compass Holidays is a Richmond Hill-based travel agency offering tours, cruises and custom travel packages to clients across the Greater Toronto Area. We are looking for a friendly, organized Front Desk & Travel Sales Consultant to welcome clients at our office and help them book their next trip.
This posting is for an existing vacancy.
What You'll Do
- Greet walk-in clients and visitors, and manage the front desk and reception area.
- Answer phone calls, emails and WeChat messages, and direct inquiries to the right team members.
- Introduce our tours, cruises and travel packages to clients, and recommend options that fit their needs.
- Take bookings and explain the required details, such as itineraries, documents and payment terms.
- Process payments and issue receipts and booking confirmations.
- Follow up with clients before and after their trips, and collect feedback.
- Organize and maintain client records and booking files.
- Support general office tasks, such as scheduling, filing and supply management.
What We're Looking For
- Robust spoken and written English. Mandarin and Cantonese are assets.
- Friendly, professional and patient with clients, with good communication skills.
- Organized and detail-oriented, able to handle several tasks at once.
- Comfortable with Microsoft Office and learning new booking systems.
- Experience in customer service, reception, sales or travel is an asset.
- Quick learner who takes initiative.
Additional Information
- After training, this position may be assigned to one of our other branches: Downtown Toronto, Scarborough or Unionville.
- If you have accessibility needs, such as wheelchair access, please let us know and we will be happy to assist.
- Artificial intelligence tools may be used to help screen and assess applications.