Career Opportunities at Biomatik

At Biomatik, we believe that advancing scientific progress goes hand in hand with contributing to a better world. We’re proud to support meaningful research—from cancer and vaccine development to food safety and beyond.

We are always seeking passionate, driven individuals who want to grow with a company that values teamwork, innovation, and making a real impact.

We recognize and reward the outstanding contributions of our team members. If you're interested in joining us, please send your resume to [email protected] . Kindly note that only candidates selected for an interview will be contacted.

Working Conditions, Compensation, and Benefits

- Hours : Monday to Friday, 8:00 AM – 4:30 PM

- Bonus : Discretionary, based on personal and company performance

- Key Benefits :

- Health Benefits Insurance Plan

- Paid Time Off

- Employee Referral Program

- Fitness Program

Health Benefits Insurance Includes :

- Prescription Drug Coverage

- Extended Health Care

- Dental and Vision Care

- Group Life Insurance & Dependent Life Insurance

- Long-Term Disability

- Accident & Responsible Illness Coverage

Customer Service Representative (CSR)

Job Type : Full-Time
Base Salary : Negotiable based on experience
Bonus : Discretionary

Preferred Background :



Diploma or degree in life sciences

Role Overview :
The CSR handles inbound inquiries, technical support, quotations, order processing, and after-sales service. This role also involves inside sales to grow business with current and new customers. You will report to the Team Lead/Manager.

Key Responsibilities :

- Respond to customer inquiries promptly and professionally

- Prepare accurate price quotations tailored to customer needs

- Follow up on sales opportunities and close deals

- Process orders and prepare purchase documentation

- Provide post-sales support, including updates, troubleshooting, and billing inquiries

- Perform inside sales to grow existing accounts and identify new opportunities

- Adhere to internal SOPs and company policies

- Promote a culture of ownership, teamwork, and continuous improvement

Qualifications :

- Diploma or degree in life sciences (preferred)

- Minimum 6 months of customer service or sales experience

- Strong attention to detail and ability to follow SOPs

- Demonstrates strong multitasking and organizational skills in a dynamic work environment

- Self-motivated team player with excellent communication skills

- Intermediate proficiency in Microsoft Excel/Word

📌 Customer Service Representative (CSR) (Kitchener)
🏢 Biomatik
📍 Kitchener