Job Overview

The Customer Service Assistant supports customers through clear, courteous service across phone and other communication channels. The role combines answering questions, maintaining accurate records, and identifying relevant products or services. By listening carefully and sharing useful information, you help customers resolve requests and enable colleagues to provide consistent support.

Responsibilities

- Respond to customer questions with clear communication, skilled phone etiquette, and a helpful approach.
- Complete data entry accurately, update customer records, and review information to identify needs or recurring issues.
- Explain relevant products and services, using appropriate sales and upselling techniques without losing focus on customer needs.




- Support English-speaking customers and communicate with Spanish-speaking or other multilingual customers where language skills allow.

Skills

Required: Strong customer service, communication, English, phone etiquette, and accurate data entry skills are essential for handling requests and maintaining reliable records. Analysis skills help you understand customer needs and provide relevant responses. Preferred: Spanish, bilingual or multilingual communication, and related sales or upselling experience are advantageous. Your impact: Clear, accurate support helps customers find solutions and gives colleagues dependable information for follow-up.

Pay: $50,000.00-$60,000.00 per year

Work Location: In person

📌 Customer Service Assistant (Toronto)
🏢 Amanah Tech
📍 Toronto