Customer Service Representative

Ottawa Mechanics Inc.
2555 Blackwell St Unit 100, Ottawa, ON K1B 4E4

Job Type: Full-time, Permanent
Location: On-site
Pay: $20–$24 per hour
Schedule: Monday to Friday, 8:00 AM – 5:00 PM

Ottawa Mechanics Inc. is currently looking for a Customer Service Representative to join our team.

We are looking for someone who enjoys working with people, is comfortable speaking with customers over the phone and in person, and can keep things organized in a busy automotive service environment.

The person in this position will handle customer inquiries, book service appointments, and help make sure customers are kept informed about their vehicles and scheduled repairs.

Responsibilities

- Answer phone calls and respond to customer emails.
- Welcome customers when they arrive at the shop.
- Schedule service appointments and update the appointment calendar.
- Provide customers with general information about our services.
- Contact customers with updates on their vehicle repairs.
- Communicate with mechanics and service staff to keep customers informed.
- Prepare service paperwork and maintain customer information.
- Assist with invoices and other basic administrative tasks.




- Handle customer questions and concerns in a polite and professional manner.

Requirements

- Previous customer service or administrative experience is preferred.
- Valuable spoken and written English.
- Comfortable using computers, email, and basic office software.
- Good communication and organizational skills.
- Able to manage several tasks during busy periods.
- Reliable, punctual, and responsible.
- Experience in an automotive shop or dealership is an advantage, but not necessary.

What We Offer

- Full-time, permanent position.
- $20–$24 per hour, based on experience.
- Monday to Friday schedule.
- Training will be provided.
- Friendly working environment.
- Opportunity to gain experience in the automotive industry.

How to Apply

Interested candidates are welcome to submit their resume for consideration.

We appreciate everyone's interest in the position. Applicants selected for an interview will be contacted.

Ottawa Mechanics Inc.
2555 Blackwell St Unit 100
Ottawa, ON K1B 4E4

Pay: $21.60-$28.87 per hour

Expected hours: 38.0 per week

Work Location: In person

📌 Customer Service Representative (Ottawa)
🏢 Ottawa Mechanics
📍 Ottawa