Jordan's Principle Service Coordination Support Worker

Wachiay Friendship Centre

Salary: $28.00-$32.00 per hour
Job Type: Full-Time, 35 hours per week
Schedule: Monday to Friday
Start Date: Immediate or as negotiated
Application Deadline: Open Until Filled

This position is funded through Jordan's Principle and is subject to annual funding renewal.

Join Our Team

Wachiay Friendship Centre is seeking a compassionate, organized, and dedicated Service Coordination Support Worker to join our Jordan's Principle team.

This position plays an important role in supporting First Nations children and families to access services in a timely, coordinated, and culturally safe way. Working alongside Service Coordinators, you will help families navigate complex systems, coordinate services and supports, assist with intake and administration, and provide practical wraparound support to families facing barriers or urgent needs.

If you are passionate about helping families, enjoy working in a collaborative environment, and are committed to Indigenous community wellness, we encourage you to apply.

About Jordan's Principle

Jordan's Principle ensures that First Nations children receive the services and supports they need, when they need them, without delay. The Jordan's Principle team works closely with children, families, service providers, and community partners to address unmet needs and remove barriers to accessing services.

Key Responsibilities

- Assist with client intake and initial family engagement
- Support Service Coordinators with administrative and logistical tasks
- Schedule and coordinate meetings with families, professionals,



and service providers
- Coordinate travel and accommodations for service providers when required
- Arrange and secure facilities and community spaces for service delivery
- Support group requests, documentation, reporting, and funding administration
- Work closely with the finance team regarding service provider payments and client reimbursements
- Provide practical wraparound support to families, including referrals, advocacy, transportation assistance, appointment coordination, and service navigation
- Deliver life skills education and support to families when appropriate
- Maintain accurate client files, reports, statistics, and case documentation
- Attend meetings, training opportunities, and community events as required
- Perform other related duties as assigned

Qualifications

- Diploma, certificate, or degree in Social Work, Human Services, Child and Youth Care, Community Support, or a related field; or an equivalent combination of education and experience
- Experience in administration, coordination, community services, or family support programs
- Experience with case management or service coordination is considered an asset
- Strong organizational, communication, and problem-solving skills




- Ability to manage multiple priorities in a fast-paced environment
- Strong interpersonal skills and ability to build positive relationships with families, community partners, and service providers
- Understanding of trauma-informed, family-centered, and culturally safe service delivery
- Experience working with children, youth, and families is an asset
- Experience working with Indigenous communities or Indigenous-serving organizations is an asset
- Knowledge of Jordan's Principle is an asset

Requirements

- Valid BC Driver's Licence
- Reliable transportation and ability to travel within the community as required
- Ability to successfully complete a Criminal Record Check including the vulnerable sector

What We Offer

- Competitive wage of $28.00 to $32.00 per hour, based on experience
- Meaningful work supporting Indigenous children and families
- Collaborative and supportive team environment
- Opportunities for professional development and training
- Comprehensive perks package
- The opportunity to make a positive impact in the lives of children, youth, and families

How to Apply

Please submit your resume and cover letter outlining your qualifications and experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Wachiay Friendship Centre is committed to employment equity and encourages applications from Indigenous people, including First Nations, Métis, and Inuit applicants.

Pay: $28.00-$32.00 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Jordan's Principle Support Worker (Courtenay)
🏢 Wachiay Friendship Centre
📍 Courtenay