Accountivity is hiring!

Job Title: Bilingual Junior Collections Specialist
Location: Toronto, ON
Job Type: Permanent
Salary: $56,780–$72,400/year
Work Model: Hybrid

This posting is for an existing vacancy.

Our client is actively seeking a motivated and detail-oriented Bilingual Junior Collections Specialist to join their team on a permanent basis.

In this role, you will be responsible for managing total loss and theft accounts, negotiating settlements with insurance companies, minimizing financial exposure, and ensuring timely account resolution. The ideal candidate is customer-focused, highly organized, and possesses strong communication, negotiation, and problem-solving skills.

Responsibilities:

- Negotiate total loss and theft claims directly with customers’ insurance companies to secure the best possible market value and maximize financial recovery.
- Manage assigned accounts efficiently, ensuring consistent follow-up, timely resolution, and adherence to established timelines.
- Ensure all account activities comply with internal policies, regulatory requirements, compliance standards, and applicable legislation.
- Assess and mitigate financial loss exposure while providing customer-focused service and resolving issues in accordance with established policies and procedures.
- Maintain accurate, comprehensive, and up-to-date account notes and documentation.
- Provide customers with regular status updates and proactively follow up with insurance companies and customers to facilitate the issuance and receipt of settlement cheques.




- Ensure total loss and theft accounts are promptly closed upon receipt of settlement funds.
- Collaborate with internal stakeholders, including Legal and Customer Service teams, to support effective account resolution.
- Monitor account activity and emerging trends, identifying opportunities for proactive intervention and process improvements.
- Escalate sensitive, complex, or high-risk matters to the Supervisor in a timely manner.
- Contribute to departmental performance objectives and support continuous improvement initiatives.
- Perform additional administrative responsibilities and related duties as required.

Qualifications and Requirements:

- Fluency in both English and French, with excellent written and verbal communication skills.

Bilingual Proficiency:

- A minimum of two years of related work experience, preferably in automotive finance, insurance, collections, or financial services.

Relevant Experience:

- A post-secondary diploma or degree is preferred.

Education:

- Excellent communication, interpersonal, and customer relationship management skills.
- Strong accountability, ownership, and a results-oriented mindset.
- Demonstrated negotiation, critical-thinking, and decision-making abilities.
- Robust problem-solving skills, with the ability to assess financial risks,



evaluate options, and recommend effective solutions.
- Excellent organizational and time-management skills, with the ability to manage competing priorities and multiple accounts simultaneously.
- A collaborative team player who values knowledge sharing and cross-functional partnerships.
- A self-motivated professional with the ability to work independently and exercise sound judgment.
- Proven ability to manage high-volume workloads while maintaining accuracy, efficiency, and attention to detail.
- Proficiency in Microsoft Office applications and experience working with CRM systems.

What Our Client Offers:

- A flexible hybrid work environment.
- A collaborative workplace that values teamwork, flexibility, and mutual respect.
- A competitive compensation package, including health and dental benefits and bonus opportunities.
- Health and dental benefits effective immediately.
- A company pension plan with employer-matched contributions.
- An associate vehicle discount program.
- Professional growth and development opportunities, including tuition reimbursement.
- Fitness reimbursement to support employee health and well-being.
- A positive company culture rooted in respect for people and continuous improvement.
- Competitive vacation and time-off benefits.
- Summer hours, featuring a condensed workweek during the summer months.

If you meet the above qualifications, please submit your resume. Please note that while we appreciate all applications, only those being considered will be contacted.

📌 Bilingual Junior Collections Specialist (Toronto)
🏢 Accountivity
📍 Toronto