Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.

At AAG, we’re continuing to grow and shape the future of the automotive industry. We’re currently hiring a Bilingual Part-Time Receptionist to join our team at Elite BMW.

At Elite BMW, we are more than just a premium brand, we deliver a premium experience. Our team is committed to craftsmanship, attention to detail, and creating an elevated environment for both customers and employees.

Responsibilities

- Record all service customer invoices in an Excel spreadsheet.
- Submit daily receipts to the accounting department.
- Collect sales and service receipts, cross-reference with the POS machine breakdown to ensure accuracy, and pass them to parts for reconciliation.
- Receive and stock new vehicles, manage keys, and stock tags for both new and used vehicles.
- Perform various tasks to support the service and sales departments.
- Answer calls for both service and sales departments, directing them to the appropriate person or taking messages as needed.
- Assist in scheduling service appointments in XTime
- Follow up with service customers a day or two after their service to gather feedback and document it.




- Address any issues or complaints by bringing them to a service advisor or manager for resolution.
- Log all call details and customer feedback in the Excel spreadsheets.
- Monitor customer survey responses and scores on InMoment.
- Create two daily reports on CSI survey scores for management using the CSI Daily report Excel spreadsheets.
- In the afternoon/evening report, include a detailed list of answered or unanswered calls, along with the caller's feedback.

Qualifications

- Previous experience in an administrative role
- Deep passion and interest in human centered customer experiences
- High attention to detail and able to work with minimal supervision
- Comfort working with all levels of staff and customers
- Solid verbal and written skills and proficiency in English and French.

Proficient in Microsoft Office Applications (Excel, Word, Outlook)

Hours of Work:

Monday - Friday 3:30PM to 8:00PM

Saturday 9:00AM to 6:00PM

We are an equal opportunity employer committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request for candidates participating in any stage of the recruitment process. Please advise us of your accommodation needs, and we will work with you to meet them.

Pay: $18.00-$19.00 per hour

Benefits:

- Extended health care
- Paid time off

Education:

- Secondary School (preferred)

Experience:

- Customer Service: 2 years (preferred)

Language:

- French (preferred)
- English (required)

Work Location: In person

📌 Administrative Receptionist (Gloucester)
🏢 Elite BMW
📍 Gloucester