About Us

Innocent Ice Cream is an independent Vancouver ice cream shop specializing in gluten-free ice cream sandwiches, with dairy and plant-based options.

We're looking for an experienced, hands-on Store Manager to lead our team, oversee daily operations and help improve our systems and processes.

Responsibilities

- Lead, coach and develop store employees
- Manage recruitment, hiring, onboarding and performance reviews
- Prepare staff schedules and manage labour costs
- Oversee inventory, ordering and stock levels
- Monitor sales, expenses and operational performance
- Maintain food safety, product quality and customer service standards
- Coordinate equipment maintenance and repairs
- Resolve customer concerns and operational issues independently
- Work alongside the team, including preparing all menu items
- Identify opportunities to improve efficiency and profitability

Requirements

- Minimum 2 years of direct employee management experience in hospitality, food service or retail
- Demonstrated experience with hiring, scheduling, training and performance management




- Experience managing inventory, ordering and labour costs
- Strong organizational, communication and problem-solving skills
- Ability to prioritize tasks, make independent decisions and take accountability
- Comfortable working independently and alongside frontline staff
- FoodSafe Level 1 certification, or willingness to obtain it

Compensation & Benefits

- $26–$27/hour starting wage, based on experience
- 35-40 hours per week
- Primarily daytime shifts, approximately two evenings per week
- Dedicated administrative time
- Comprehensive health and dental benefits upon successful completion of training
- Paid training and structured onboarding
- Opportunities for professional development, increased responsibility and wage growth.

Pay: $26.00-$27.00 per hour

Expected hours: 35.0 – 40.0 per week

Advantages:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Work Location: In person

📌 Store Manager (Vancouver)
🏢 Innocent Ice Cream
📍 Vancouver