Position Overview At Autodesk, we help our customers design and make anything. The Experience Foundations team plays a critical role in creating the systems, standards, and experiences that make that mission possible, particularly as AI-powered capabilities transform how customers work across increasingly connected products and workflows.

Job Requisition ID # 26WD102015

Position Overview At Autodesk, we help our customers design and make anything. The Experience Foundations team plays a critical role in creating the systems, standards, and experiences that make that mission possible, particularly as AI-powered capabilities transform how customers work across increasingly connected products and workflows. We are seeking a Content Operations and Tooling Lead for Autodesk Assistant. This role will define and operationalize the content ecosystem that powers Autodesk Assistant and related AI experiences. As content, knowledge, and guidance are created and managed by teams across Autodesk, this person will establish the governance, tooling, workflows, and operating models needed to ensure experiences remain cohesive, discoverable, trusted, and scalable across products, industries, and customer journeys. The role combines deep operational expertise, systems thinking, and strong content judgment to bring structure, visibility, and accountability to a rapidly growing content ecosystem. While this is not primarily a content creation role, it is critical that this person understands content design principles and has experience creating evaluation frameworks that define, measure, and continuously improve content quality across product guidance, conversational experiences, instructional content,



and AI-generated interactions. They will bring order to an ecosystem spanning product help, knowledge sources, conversational experiences, learning content, terminology, and emerging AI-powered experiences. Working closely with Product, Design, Engineering, Research, Data Science, Design Systems, Localization, Accessibility, Marketing, Brand, and Legal, they will build the governance models, contribution frameworks, content infrastructure, and operational practices needed to scale innovation without compromising consistency, accessibility, localization, or customer trust.

Responsibilities

Define and operationalize the content model for Autodesk Assistant, agentic experiences, knowledge systems, product guidance, and learning experiences

Establish governance and contribution models, including RACIs that clarify ownership, roles, decision rights, and accountability across teams that create and manage content and knowledge

Design and improve end-to-end workflows for content creation, review, localization, publishing, measurement, maintenance, and retirement

Develop and evolve tooling that supports content operations, content design, governance, evaluation, and AI-assisted workflows

Create visibility across the content ecosystem, identifying dependencies, gaps, duplication,



and opportunities to improve how content moves through systems and teams

Create evaluation frameworks, quality models, and measurement approaches for authored and AI-generated content

Clarify responsibilities and coordinate work across a highly matrixed organization, bringing together the right stakeholders to make decisions and move work forward

Partner across disciplines to ensure content, knowledge, systems, and agent behavior work together to create cohesive customer experiences

Inform roadmap and platform decisions by identifying the content infrastructure, tooling, governance, and operational capabilities needed to scale AI-powered experiences

Minimum Qualifications

10–12+ years of experience in operations, program management, content operations, design operations, knowledge management, or a related operational discipline within complex digital-product environments

Proven experience in operations, including content operations, and driving initiatives across large-scale, multi-product ecosystems

Demonstrated track record of driving operational excellence across complex, cross-functional content programs, improving execution quality, streamlining workflows, and managing dependencies across teams, systems, and delivery pipelines

Proven experience partnering with senior leaders and individual contributors on complex initiatives, including driving alignment, mitigating risks, anticipating and solving problems, and establishing explicit ownership and accountability across stakeholders

Strong understanding of content design principles and the ability to recognize and assess quality across product

📌 Senior Principal Content Ops and Tooling Lead, Agentic AI (Toronto)
🏢 Autodesk
📍 Toronto