Job Summary
We are seeking a friendly and professional Night Auditor / Front Desk Agent to serve as the first point of contact for our guests. The ideal candidate will provide exceptional customer service, manage guest inquiries, and ensure a welcoming atmosphere. This role is vital in creating a positive experience for all visitors and supporting the overall operations of our hospitality establishment. We do a 7on 7 off Rotation. Shift is 11pm to 7am.

Duties

- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems to handle reservations, inquiries, and guest requests
- Provide accurate information about hotel services, amenities, and local attractions
- Handle guest complaints or concerns promptly and professionally
- Maintain front desk area, ensuring it is clean, organized, and inviting
- Assist with administrative tasks such as data entry, billing, and reservation management
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction




- Support guest services by providing directions, transportation arrangements, and other personalized assistance

Skills

- Excellent phone etiquette and communication skills
- Strong customer service orientation with a friendly demeanor
- Ability to handle multiple tasks efficiently in a rapid-paced environment
- Experience with front desk operations or hospitality preferred
- Multilingual or bilingual abilities are highly desirable to assist diverse guests
- Familiarity with multi-line phone systems and guest management software
- Knowledge of hotel operations and guest services best practices
- Professional appearance and positive attitude to enhance guest experience

Job Types: Part-time, Permanent

Pay: $17.00-$18.00 per hour

Benefits:

- Dental care
- Life insurance

Experience:

- Night audit: 1 year (required)
- Hotel: 2 years (required)

Work Location: In person

📌 Night Auditor/Front Desk Agent (Edmonton)
🏢 Best Western Plus South Edmonton
📍 Edmonton