Role Summary:

The Fixed Operations Manager oversees the Service and Parts Departments, ensuring operational efficiency, profitability, and exceptional customer satisfaction. This leadership role is responsible for managing department performance, driving revenue growth, maintaining strong relationships with customers and OEM partners, and ensuring compliance with company and manufacturer standards. The Fixed Operations Manager plays a key role in fostering a culture of teamwork, accountability, and excellence.

Key Responsibilities:

- Provide overall leadership and direction to the Service and Parts Departments, ensuring alignment with dealership goals.
- Develop and implement strategies to drive profitability, control expenses, and achieve financial targets.
- Monitor departmental performance metrics, including service absorption, CSI (Customer Satisfaction Index), parts sales, and technician productivity.
- Ensure compliance with OEM requirements, warranty guidelines, and dealership policies.
- Maintain a strong focus on customer satisfaction by ensuring timely service, clear communication, and quality repairs.
- Recruit, train, mentor, and develop Service Advisors, Technicians, and Parts staff to create a high-performing team.
- Manage parts inventory, purchasing, and vendor relationships to optimize stock levels and minimize obsolescence.
- Oversee warranty submissions, claims,



and audits to maximize reimbursement and maintain compliance.
- Collaborate with other dealership leaders to coordinate sales, service, and parts initiatives that enhance overall business performance.
- Ensure a clean, safe, and organized work environment, adhering to all safety and environmental regulations.
- Continuously identify and implement process improvements to enhance efficiency and customer experience.

Qualifications & Requirements:

- Minimum 5 years of progressive experience in Service or Parts management, preferably in an automotive dealership environment.
- Solid leadership skills with proven ability to manage and motivate teams
- In-depth knowledge of dealership operations, OEM programs, warranty processes, and fixed operations best practices.
- Excellent customer service and communication skills.
- Strong financial acumen with experience in budgeting, forecasting, and expense management.
- Proficiency with dealership management systems (e.g., PBS) and Microsoft Office Suite.
- Ability to thrive in a fast-paced, performance-driven environment.
- Valid driver’s license with a clean driving record.

Pay: $80,000.00-$125,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Fixed Operations Manager (Campbell River)
🏢 Recognized
📍 Campbell River