Sales Desk Representative

Centura Atlantic | Dartmouth, NS

Full-time | In person | Monday–Friday, 8:30 a.m.–5:00 p.m.

Centura Atlantic is a leading distributor of flooring and related products throughout Atlantic Canada. As part of a national company, we offer a broad range of products sourced from around the world, with a strong focus on customer service.

We’re looking for an organized, customer-focused Order Desk Representative to join our Dartmouth team. This position supports our flooring dealers and contractors with orders and inquiries.

Our sales desk is a busy, quick-paced environment where priorities can change throughout the day. If you enjoy working with people, solving problems and keeping things moving, we’d like to hear from you.

What you’ll do

· Assist customers by phone, email and in person, providing friendly, knowledgeable service.

· Enter and process sales orders accurately, following them through from initial request to completion.

· Respond to inquiries about products, pricing, stock availability, delivery timelines and order status.

· Prepare quotes and support the commercial department with orders and project inquiries.

· Coordinate with sales, warehouse, operations and other departments to arrange orders and resolve issues.

· Follow up on outstanding orders, backorders and customer requests, keeping customers informed of changes.

· Build and maintain strong relationships with existing customers.

· Maintain accurate customer records,



order details and supporting documentation.

· Develop a working knowledge of our products and order-entry systems.

What you’ll bring

· Strong customer service, interpersonal and communication skills.

· A professional, helpful approach when assisting customers by phone, email or in person.

· Strong attention to detail and accuracy when entering orders, preparing quotes and handling pricing.

· Good organizational skills and the ability to manage several priorities in a fast-paced environment.

· Computer literacy, good basic math skills and a willingness to learn new systems.

· A practical approach to solving problems, dependable follow-through and the ability to work well as part of a team.

· Previous experience in customer service, inside sales or order processing.

· Flooring industry experience is preferred. Experience or an interest in construction, building materials or design would also be an asset.

What we offer

· Salary based on experience.

· Medical and dental benefits.

· A pension plan.

· Paid time off.

· A full-time, in-person position with regular weekday hours.

How to apply

Please apply by email with your résumé and a brief introduction outlining your relevant experience.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Benefits:

- Dental care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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