Job Overview

Join Team Teleco!

Teleco is a locally owned and operated technology company that has been serving Northwestern Ontario for over 40 years. We specialize in IT solutions, security systems, access control, structured cabling, and business phone systems.

We're looking for an experienced, hands-on Field Operations Supervisor to lead our team of field technicians, coordinate installation projects and ensure our customers continue to receive the quality workmanship and service they expect from Teleco.

This is an excellent opportunity for someone who enjoys leading people, solving problems and staying connected to the technical side of the business.

We're not looking for someone who wants to sit behind a desk all day. We need a leader who is comfortable visiting job sites, supporting technicians, making decisions and stepping in when technical challenges arise.

What You'll Be Doing

Team Leadership & Supervision

- Supervise and coordinate the daily activities of our field technicians.
- Assign work, establish priorities and manage technician schedules.
- Provide coaching, technical guidance and support to help employees succeed.
- Monitor productivity, workmanship and overall team performance.
- Address performance concerns, provide constructive feedback and hold employees accountable.
- Promote a positive, professional and safety-focused team environment.

Project Coordination & Field Operations

- Coordinate installation and service projects across multiple customer sites.
- Review project requirements, timelines, drawings and material needs.
- Ensure technicians have the tools, equipment and information needed to complete their work.
- Monitor project progress, identify challenges and help keep work on schedule.
- Communicate with customers, management, subcontractors and other trades.
- Assist with project inspections, commissioning and customer handovers.

Quality Control & Technical Support

- Inspect completed installations to ensure they meet Teleco's quality standards.
- Review workmanship involving CCTV, access control, structured cabling,



fibre optics and related network infrastructure.
- Identify deficiencies and coordinate corrective work.
- Provide hands-on technical assistance with installations, troubleshooting and commissioning when required.
- Help reduce callbacks, rework and installation deficiencies.

Health & Safety

- Ensure employees follow safe work practices and company safety procedures.
- Monitor job-site conditions and address potential hazards.
- Promote accountability for workplace safety and compliance with Ontario health and safety requirements.

What We're Looking For

We're looking for someone with strong technical experience who also knows how to lead people.

Qualifications & Experience

- Previous experience supervising or leading field technicians, installation crews or technical teams.
- Extensive hands-on experience with security systems, structured cabling or related technology installations.
- Strong technical knowledge of CCTV, access control, Cat6 cabling, fibre optics and network infrastructure.
- Experience coordinating multiple projects, technicians and job sites.
- Ability to assign work, manage priorities and address employee performance concerns.
- Strong troubleshooting, problem-solving and decision-making skills.
- Excellent communication, organizational and interpersonal skills.
- Understanding of installation standards, quality control and workplace safety.
- Comfortable using computers, mobile applications and electronic project documentation.
- Valid Ontario G-class driver's license.
- Willingness to travel to customer sites and out-of-town projects as required.

Experience as a Field Supervisor, Lead Technician,



Senior Technician or in a similar technical leadership role would be an asset.

Why Work at Teleco?

At Teleco, we believe our people are what make our company successful. We're proud of the team we've built and the culture we've created over the past 40 years.

We offer:

- Competitive Compensation: $38.00–$42.00 per hour, depending on experience and qualifications.
- Deferred Profit Sharing Plan (DPSP): An employer-funded plan that allows eligible employees to share in the company's success while building savings for their future. Contributions are subject to the terms of the plan.
- Professional Development: Ongoing training, industry certifications and opportunities to develop your technical and leadership skills.
- Career Growth: An opportunity to take on a meaningful leadership role and contribute to the continued success of our company.
- Supportive Team Environment: Work with experienced professionals who value teamwork, respect and accountability.
- Interesting Projects: Be involved in a wide range of technology installations across Northwestern Ontario.
- Community Involvement: Join a company that believes in giving back and supporting the communities where we live and work.

Interested in Joining Our Team?

If you're an experienced technician or field supervisor who enjoys leading people, solving problems and taking pride in quality work, we'd like to hear from you.

Please submit your résumé and complete the three screening questions included with this application.

We look forward to learning more about you!

Teleco is an equal chance employer committed to providing an inclusive workplace. Accommodations are available throughout the recruitment process in accordance with applicable legislation.

Pay: $38.00-$42.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Vision care
- Wellness program

Work Location: In person

📌 Field Operations Supervisor - Security & Cabling (Intercity)
🏢 Teleco
📍 Intercity