Seeking a customer service oriented individual with good administrative skills, preferably with a second language. CLS Catering Services offers you the opportunity to be part of the inner workings of an exciting industry in a diverse and dynamic environment.

Job Description

Reporting to the Customer Service Manager, Canada, the Customer Service Administrator is primarily responsible for all administrative tasks carried out in the Customer Service Department to keep time sensitive internal documentation up to date, and to ensure Customers needs are met by Customer Service team members.

Job Duties:

- Work with Customer systems to keep internal documentation up to date (e.g. Loading plans, Customer reports).
- Liaise with departments within the organization to ensure Customer requests are met and followed up on.
- Perform checks on Customer Changes to ensure departments have actioned required changes to menus, Galley builds, loading etc.
- Prepare, set up and take down of Customer events in coordination with Customer service team and other departments.
- Liaise with departments to ensure Customer submissions are done in a timely manner (e.g. Equipment inventory).
- Note taking at Customer events and follow up as required.
- Other duties as assigned.

Skills and Abilities Required:

- Post secondary degree in related Service and/or Operations field.
- Hotel Industry and/or Customer Service Background.
- 2+ years of experience in administration, organizing and documentation.
- Second language preferred.
- Able to perform complex tasks and to prioritize multiple projects.
- Able to communicate effectively, both orally and written. Strong interpersonal,



communication skills and the ability to work effectively in a diverse community.
- A well-defined sense of diplomacy.
- Excellent teamwork.
- Strong computer skills and use of Microsoft Office and Excel.

In return, we offer an excellent compensation program including a 100% employer paid benefits package, competitive salary, pension program, free parking and hot meal supplied when working. Please note that all employment is contingent upon the selected candidate’s successful clearance of all compliance requirements such as a clear criminal record.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join the CLS Catering Services Team! CLS Catering Services Ltd. is 100% owned by Meal Hub Company Ltd – a joint venture of Kobe Bussan Co., Ltd. and Gourmet Kineya Co., Ltd. who recently acquired LSG APAC. CLS is the Canadian operation under the LSG APAC umbrella. As a member of the LSG APAC Group, CLS Catering operates from facilities located at the Vancouver, Calgary and Toronto international airports and has been an industry leader in Canada for over 20 years.

Job Types: Full-time, Permanent

Pay: $45,000.00-$48,000.00 per year

Perks:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What languages do you speak fluently?

Licence/Certification:

- Canadian Citizenship/ Permanent Residence/ Valid Work Permit (required)

Work Location: In person

📌 Customer Service Administrator (Richmond)
🏢 CLS Catering Services
📍 Richmond