About the Position

We are looking for an experienced Service Manager to oversee the day-to-day operation of a small equipment service department in Surrey.

This is a hands-on leadership role for an experienced Red Seal Heavy Equipment Technician who is ready to combine their technical background with responsibility for people, workflow, customers and overall shop performance.

You will lead a team of approximately five employees and be responsible for keeping work moving efficiently through the shop while maintaining high standards for repair quality, safety and customer service.

Your Role

- Provide day-to-day leadership, direction and technical support to the service team.
- Schedule and assign shop and field service work based on technician capabilities, customer priorities and operational requirements.
- Monitor active work orders and keep repairs progressing by addressing parts, technical, scheduling or customer-related delays.
- Review completed repairs to ensure workmanship meets appropriate quality, safety and manufacturer standards.
- Coordinate equipment preparation and service requirements with other branch departments.
- Communicate with customers regarding repair requirements, estimates, timelines and the status of their equipment.
- Review work orders for completeness and accuracy, including labour, parts and supporting documentation.
- Monitor technician productivity, labour utilization, repair costs and overall department profitability.
- Identify opportunities to improve shop efficiency, turnaround times and customer service.
- Provide technical guidance and support with complex diagnostics and repairs when required.
- Ensure warranty repairs and supporting documentation meet applicable manufacturer requirements.




- Coordinate required technical training and development for service employees.
- Maintain appropriate shop tools and equipment and identify repair or replacement requirements.
- Participate in recruiting, onboarding, training and developing service employees.
- Address customer concerns promptly and professionally and work toward practical solutions.
- Maintain a clean, organized and professional service environment.
- Ensure the shop operates in accordance with WorkSafeBC requirements, WHMIS and applicable safety regulations and procedures.
- Promote a workplace culture built around accountability, teamwork, quality workmanship and customer service.
- Perform other duties reasonably related to the operation of the branch service department.

The Experience We're Looking For

- Red Seal Heavy Equipment Technician certification is required.
- Previous experience as a Service Manager, Shop Foreman, Lead Hand or in another position involving responsibility for technicians and shop operations.
- Strong hands-on experience diagnosing and repairing mechanical, hydraulic and electrical systems.
- Demonstrated ability to provide technical direction and support to technicians.
- Experience scheduling and prioritizing repairs in an active service environment.
- Good understanding of work orders, labour allocation, repair estimates and service documentation.
- Experience working with manufacturer warranty processes and technical resources.




- Strong customer service skills and the ability to handle difficult or time-sensitive situations professionally.
- Strong organizational skills with the ability to manage competing priorities and changing demands.
- Practical and confident decision-making skills.
- Strong verbal and written communication skills.
- Comfortable working with computerized service management systems and manufacturer technical platforms.
- Working knowledge of workplace safety practices and regulatory requirements applicable to a mechanical service operation.
- Ability to work effectively with sales, parts and administrative personnel.
- Valid Class 5 driver's licence with a satisfactory driver's abstract.

What Comes With the Role

- Competitive salary of $90,000-$105,000 per year, based on experience.
- Comprehensive health and wellness benefits.
- Employer-supported retirement savings program.
- Paid vacation and additional paid time off.
- Ongoing technical and professional development.
- Full-time, permanent employment.
- A small team environment with direct responsibility for the day-to-day performance of the service department.

Pay: $90,000.00-$105,000.00 per year

Perks:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Experience:

- Service Manager/Foreman: 3 years (required)
- OEM: 3 years (required)
- Strong mechanical, hydraulic and electrical systems: 3 years (required)

Licence/Certification:

- Red Seal Heavy Equipment Technician Certification (required)
- Class 5 Driver's Licence with Satisfactory Driver's Abstract (required)

Work Location: In person

📌 Service Manager (Surrey)
🏢 Leading
📍 Surrey