The Quality Specialist supports the organization in meeting its quality standards and acts as the voice of the customer. Through strong communication skills and technical knowledge, the specialist gives visibility to customer quality complaints, identifies root causes, and drives the corrective actions and process improvements that follow. This is a hands-on role for someone comfortable moving between the shop floor, customer conversations and quality data.
Role and responsibilities
- Quality inspection, corrective action and audits
- Inspect products, monitor quality performance, and implement corrective measures that improve product quality and customer experience.
- Organize and execute internal containment actions and corrective action plans in a timely manner.
- Lead root-cause analysis and coordinate the meetings needed to complete it.
- Prepare CAPA reports as requested by customers or internal stakeholders.
- Support product inspection and rework efforts for escalated RMAs.
- Plan and conduct internal audits against the ISO 9001 (quality) and ISO 14001 (environmental) management systems and drive the corrective actions arising from findings.
- Maintain the documentation, records and evidence required to keep both management systems audit-ready, and support external certification and surveillance audits.
- RMA management
- Manage product RMAs from initiation to closure.
- Facilitate the return of RMA items to CMP-AMS.
- Provide RMA data and analysis on request from customers or internal stakeholders.
- Customer and stakeholder communication
- Maintain ongoing communication with customers to ensure their needs and concerns are always addressed.
- Meet with customers on quality issues, on request or on a regularly scheduled basis.
- Follow up with the manager on deliverables and raise constraints to those deliverables as soon as they arise.
- Reporting, metrics and quality communication
- Prepare and summarize the data, metrics and reports required by management.
- Monitor and review weekly KPIs, with the intent of identifying process and quality improvements.
- Develop and distribute quality content in the form of the CMP-AMS Quality Newsletter and Topic of the Week.
- All other related tasks are considered part of the role and may be assigned as needed.
Knowledge and Skill Requirements
- Bachelor’s degree in engineering or relevant technical degree or equivalent years of experience.
- Minimum two (2) years of experience in quality assurance.
- Working knowledge of ISO 9001 and ISO 14001 management systems.
- Experience planning and conducting internal audits and managing the corrective actions that follow.
- Excellent organizational and communication skills.
- Ability to read and interpret technical drawings.
- Working knowledge of standard inspection tools.
- Fluency in French and English, at a level sufficient to communicate with US customers in writing and by phone.
- Proficiency with the Microsoft Office suite.
- Ability to work independently with minimal supervision, and to work effectively within a team and in a customer-oriented setting.
- Knowledge and experience in sheet metal, welding, finishing and assembly - an asset.
- A continuous-improvement mindset applied across all working habits - an asset.
- Willingness to take on new challenges and learn new things - an asset.
- Experience as a Quality Lead - an asset.
- Master the French and English language (customers from the United States).
All other related tasks are considered part of the role and may be assigned as needed
What we offer:
- A 4.0 company (at the cutting edge of technology)
- Clean and safe work environment
- Great opportunities for advancement
- Health insurance including dental
- Health and Wellness Program
- Work/Life Balance
- Recognition activities
- Free gym
- Cafeteria
- A positive and friendly work environment
- Free parking
Join our team today!
This job description has been written using masculine pronouns for simplicity, but the position is open to individuals of all genders.