Who we are:

We are a busy and growing multidisciplinary clinic. Our practitioners are made up of Physiotherapists, Registered Massage Therapists, Kinesiologists, and Chiropractors. We are dedicated to providing client-centered care to the Burnaby community. The clinic offers detailed attention to client care, from customer service to assessment, treatment, and follow-up. The culture of care within the clinic is centered around compassionate client care, honest communication, education, and a collaborative approach. Along with our clients, we value our employees and are invested in making a positive and honest work environment. Our employees are the face of our clinic and we want to cultivate a culture of support, guidance, and learning.

Who we are looking for:

The ideal candidate is a positive, customer service-oriented individual, and someone who is truly passionate about client care. We are looking to hire someone who is detail oriented, self-motivated, and has a high level of communication skills, willingness to learn, and has flexibility with their availability. We are also looking for candidates with less tangible attributes that can be brought into a team-based atmosphere. We kindly ask that all applicants email erika@physiocollective. ca and not apply through Indeed. Along with your resume, please send a copy of your cover letter.

Skills include:

- Tech-Savvy – Able to use an EMR system and computer on a daily basis as we are a paperless clinic
- Familiarity with Google, Excel and Microsoft is an asset
- Proficient typing speed
- Knowledge of EMR (JaneApp online booking & billing system) preferred but not required. We are willing to train the right candidate.
- Previous experience with ICBC, WSBC, Third Party Insurance and Teleplan/MSP billing
- Detailed Data Entry for funding purposes
- Detailed billing review
- Ability to communicate effectively, both verbally and in writing
- Self motivated and able to prioritize tasks accordingly
- Great multi-tasker with strong organizational skills




- Efficient problem-solving skills
- Professional telephone & in-person mannerisms
- Excellent customer service & conflict resolution skills
- Honest and direct communicator who is able to lead in a team environment
- Physical ability to carry out the duties of the position

Job Demands:

- Upholding clinic policy and procedures
- Customer service – checking clients in, processing payments and answering questions clients may have.
- Opening and closing shift duties – handling of cashbox, daily summary.
- Manage laundry
- Assisting practitioners
- Cleaning rooms after each client and at the end of the day.
- Billing – ICBC, WSBC, BlueCross, Canada Life (Great West Life), SunLife, etc.
- Checking and responding to email, faxes, and mail in a timely manner
- Scanning client records into the client’s chart.
- Stocking rooms – making sure all rooms are stocked with appropriate supplies.
- Sanitization – treatment rooms, front desk area and waiting room area.

Requirements:

- Medical Office Assistant diploma from an accredited institution, or equivalent education and experience.
- Minimum (2) years of experience as a Medical Office Assistant, or an equivalent combination of education, training, and experience.
- Experience in a private clinic setting.
- Experience with Third party insurance billings.
- Experience with Microsoft Suites (Word, Excel, etc.)
- *Please note: Candidates must be available Monday through Friday each week.
- Must be available to work at both locations - Brentwood and Station Square.

Please email erika@physiocollective. ca with your cover letter & resume

Work Remotely

- No

Job Type: Full time

Pay: $18.91-$24.03 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

- Dental care
- Extended health care
- Vision care

Application question(s):

- Are you legally eligible to work in Canada?
- Are you available to work Monday through Friday every week, including evening shifts (1:00 PM and 9:00 PM)?

Experience:

- Medical Office Assistant (MOA): 2 years (preferred)

Work Location: In person

📌 Medical Office Assistant (Burnaby)
🏢 Physio Collective -- [email protected]
📍 Burnaby