Overview

The Senior Advisor / Assistant Service Manager role is a unique opportunity for someone ready to take the next step into a leadership position within the Service Department. Responsible for delivering an exceptional customer experience while supporting the Fixed Operations Manager in the day-to-day operation, profitability, productivity, and performance of the department.

You are expected to lead by example, maintain a high level of personal performance, assist with technician workflow and shop capacity, resolve escalated customer concerns, and help ensure dealership and Stellantis policies and procedures are consistently followed.

Service Sales & Revenue Performance

- Maximize legitimate service opportunities while maintaining a customer-first approach.
- Present manufacturer-recommended and dealership maintenance services based on vehicle condition, mileage and service history.
- Work closely with technicians to identify and communicate additional required or recommended repairs.
- Improve Average Repair Order (ARO), Effective Labour Rate (ELR), hours per Repair Order and maintenance penetration.
- Identify warranty, recall and manufacturer campaign opportunities.
- Promote Mopar parts, accessories and approved maintenance products where appropriate.
- Ensure declined services are properly documented for future follow-up.

Contribute to departmental labour sales, gross profit and overall profitability objectives.





Assistant Service Manager Responsibilities

- Support the Fixed Operations Manager with the daily operation of the Service Department.
- Act as the department's senior operational contact.
- Assist with opening and closing procedures.
- Monitor daily appointment volume, shop capacity, technician availability and workflow.
- Assist with dispatching and prioritizing work to maximize technician productivity and customer satisfaction.
- Monitor vehicles remaining in the shop and identify delays or bottlenecks.
- Conduct regular reviews of open Repair Orders and ensure outstanding ROs are followed up and closed promptly.
- Assist in managing customer waiters, appointments, carryovers and unexpected repairs.
- Coordinate with Parts to minimize delays caused by parts availability.
- Work with Sales, Used Vehicle, Detail a departments to prioritize internal work appropriately.
- Assist with implementing dealership policies, processes and performance standards.
- Participate in departmental meetings and help communicate daily priorities and expectations.
- Snow plowing & co-ordinating when necessary, as well as salting and making sure walk ways remain secure.

Health and safety Member for Fixed operations

Pay: $55,000.00-$95,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Senior Service Advisor / Assistant Service Manager (Bolton)
🏢 CarHub Caledon Chrysler
📍 Bolton