Overview
We are seeking a dedicated and qualified Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations and inquiries via phone systems, email, or in-person.
- Provide information about hotel services, local attractions, and amenities.
- Address guest concerns or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures to ensure a safe and secure environment for all guests.

Qualifications





- Previous experience in a hotel or customer service role is preferred.
- Proficiency in phone etiquette and handling phone systems effectively.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Strong interpersonal skills with the ability to communicate clearly and effectively.
- Excellent organizational skills and attention to detail.
- A genuine passion for providing outstanding guest services in a hospitality setting.
- Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $15.00-$16.00 per hour

Benefits:

- On-site parking

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent (Northwest Edmonton)
🏢 Ramada West Edmonton Hotel and Suites
📍 Northwest Edmonton