Job Summary

We are looking for a motivated, professional, and customer-oriented Sales Representative / Receptionist to join our team. The successful candidate will be responsible for handling incoming customer inquiries, answering phone calls, assisting customers with automotive parts, processing sales, and performing general administrative duties.

The ideal candidate should have excellent communication skills, a positive attitude, strong organizational abilities, and the ability to multitask in a fast-paced automotive parts environment.

Key Responsibilities

Customer Service & Reception

- Answer incoming phone calls, emails, and customer inquiries professionally.
- Welcome walk-in customers and assist them with their needs.
- Direct customer inquiries to the appropriate departments.
- Provide accurate information regarding parts availability, pricing, and product details.
- Handle customer complaints and concerns professionally.
- Follow up with customers regarding orders, quotes, and deliveries.

Sales & Parts Assistance

- Assist customers in identifying and purchasing used and new automotive parts.
- Look up automotive parts using vehicle information, VIN numbers, and parts catalogues.
- Prepare quotations and provide pricing to customers.
- Process sales orders, invoices, payments, and refunds when authorized.
- Promote available inventory and identify additional sales opportunities.
- Coordinate with the warehouse and dismantling team regarding parts availability.




- Maintain positive relationships with new and existing customers.

Administrative Duties

- Maintain accurate customer records and sales documentation.
- Respond to emails and online inquiries.
- Enter customer orders and update information in the company system.
- Organize paperwork, invoices, and other office documents.
- Assist with daily office operations and general administrative tasks.
- Maintain a clean, organized, and professional reception area.

Qualifications & Requirements

- Excellent verbal and written communication skills.
- Solid customer service and interpersonal skills.
- Basic computer knowledge and familiarity with Microsoft Office.
- Ability to multitask and work independently.
- Strong attention to detail and organizational skills.
- Professional telephone etiquette.
- Reliable, punctual, and responsible.
- Previous sales, receptionist, or customer service experience is an asset.
- Automotive or auto parts industry experience is an asset but not required.
- Willingness to learn automotive parts identification and inventory systems.

Skills We Are Looking For

- Friendly and professional attitude.
- Strong problem-solving abilities.
- Ability to work in a busy environment.
- Good time management and organizational skills.
- Confidence communicating with customers over the phone and in person.
- Ability to work as part of a team.

Pay: From $17.00 per hour

Expected hours: No more than 50.0 per week

Work Location: In person

📌 Sales Representative / Receptionist (Southeast Edmonton)
🏢 CAPITAL USED AND NEW AUTO PARTS
📍 Southeast Edmonton