TotalComm has been a leader in managed technology solutions across Canada since 1996. Our growth is driven by a dedicated team known for a personal approach, solution-oriented service, and a commitment to excellence. As we continue to strengthen and expand our market presence, we welcome professionals who share our focus on exceptional customer support and sustainable business growth.

Our portfolio includes business telephone systems, nurse call solutions, voice and internet connectivity, structured cabling, security solutions, paging solutions, sound masking, and mass notification solutions. With team members across Canada serving business customers from coast to coast, TotalComm continues to expand.

Position Overview

The Sales & Marketing Coordinator bridges TotalComm’s sales and marketing activities while providing comprehensive administrative and operational support to Account Executives throughout the sales cycle. This role coordinates customer requests, quotations, renewals, order verification, installation readiness, marketing campaigns, and sales reporting so the sales team can remain focused on customer-facing activities. The ideal candidate combines accuracy, initiative, creativity, analytical thinking, and strong customer service in a cooperative environment.

Responsibilities

- Manage inbound leads, triage and dispatch sales requests, and follow up to ensure leads, tickets, activities, and opportunities are created, assigned, updated, and actively worked.
- Support Account Executives with sales administration, customer follow-up, account maintenance, opportunity coordination, account planning, new account acquisition, and coverage as required.
- Create and maintain customer records, opportunities, activities, agreements, configurations, renewals, orders, and other sales data in ConnectWise PSA, ensuring accurate and current information for management reporting.
- Administer the ConnectWise PSA platform and maintain reliable back-office sales data, forecasts, monthly reports, deadlines, approvals, commitments, and related documentation.
- Identify opportunities from expiring configurations, agreements, subscriptions, annual software renewals, Software Assurance, support agreements, and other data-mining methods; initiate follow-up before expiry.
- Prepare, review, present, and distribute accurate quotations and proposals, including products, services, quantities, pricing, terms, site requirements, moves, adds, changes, and customer-specific requirements.
- Obtain manufacturer and vendor pricing,



create Software Assurance renewal quotations, update sales price sheets, and keep the team informed of pricing and product ID changes.
- Create customer agreements and follow up to obtain signed documentation; coordinate deposit invoices, lease approvals, subscriptions, and other commercial requirements.
- Verify equipment, licensing, software, platform details, site information, customer contacts, agreements, configurations, and supporting documentation before installation or service delivery.
- Prepare complete sales packages and sales handoff materials for successful orders, including customer, platform, agreement, configuration, project, site contact, and installation details.
- Perform facility and service-availability checks to confirm connectivity options and pricing for customer locations.
- Coordinate with Sales, Marketing, Customer Care, Technical Operations, Projects, Support, Billing, vendors, and management to resolve requests, obtain outstanding information, and deliver a seamless customer experience.
- Provide timely customer and vendor follow-up regarding quotes, orders, renewals, service changes, delivery timelines, and information required by the sales team.
- Track TotalCare renewals, connectivity renewals, infrastructure quotations, and sales items awaiting input from other departments.
- Maintain current knowledge of the features, updates, pricing, and documentation for TotalComm’s technology solutions.
- Develop, maintain, coordinate, and deliver customer training on TotalComm’s products, sales processes, systems, and best practices; create supporting training materials, facilitate product webinars, and provide onsite training when required.
- Produce sales and marketing materials, including brochures, presentations, proposals, promotional content, and digital assets.
- Assist with the development and implementation of sales and marketing strategies aligned with business objectives, account plans, and market opportunities.
- Coordinate digital, print, and event marketing campaigns, as well as trade shows, conferences, webinars, and promotional events, including logistics and materials.
- Create content for social media,



websites, and other digital platforms to strengthen brand visibility and engagement.
- Monitor and report on sales and marketing campaign performance, analyze market information and customer feedback, and recommend improvements.
- Support projects, research, documentation, process improvements, and other cross-functional initiatives as assigned.

Requirements

- Exceptional attention to detail, organization, time management, and follow-through.
- Proactive, collaborative approach with the ability to manage competing priorities and multiple tasks.
- Professional written and verbal communication with a strong customer-service mindset.
- Strong aptitude for technology, analytical problem-solving, and creative thinking.
- Ability to coordinate projects, solve problems, and work effectively across teams.
- Proficiency in Microsoft 365, including Outlook, Word, Excel, and Teams, with familiarity with CRM and PSA software.
- Post-secondary education in business, sales, marketing, communications, or a related field is an asset; equivalent experience will be considered.

Preferred Experience

- Three or more years of experience in a similar telecommunications, sales coordination, or sales and marketing role.
- Understanding of voice and data connectivity, networking, cloud hosting, and purchase, lease, and subscription acquisition models.
- Experience with Mitel, Zultys, ConnectWise CRM/PSA-ticketing, or comparable platforms.
- Knowledge of carrier and wholesale services, including TELUS, Bell, Shaw, and Rogers.
- Familiarity with Cat6, Cat6a, fibre optics, AXIS, Verkada, Nurse call, or sound masking solutions.

This role offers a dynamic opportunity for a motivated Sales & Marketing Coordinator to contribute to TotalComm’s growth and success. By supporting sales operations, customer coordination, and marketing initiatives, the successful candidate will help strengthen our brand, improve the customer experience, and expand our market presence.

Pay: $55,000.00-$75,000.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (required)

Experience:

- Telecommunication: 3 years (preferred)
- sales coordination: 3 years (preferred)
- marketing: 3 years (preferred)

Language:

- English (preferred)

Work Location: In person

📌 Sales & Marketing Coordinator (Calgary)
🏢 TOTAL COMMUNICATION SERVICES
📍 Calgary