Join Our Team as a Client Care Specialist at Guelph Animal Hospital!

Do you thrive in a fast-paced environment, love building connections, and enjoy being the person who brightens someone’s day—both human and furry? Guelph Animal Hospital is looking for a Client Care Specialist to be the welcoming face (and voice!) of our clinic.

In this role, you’ll be the first point of contact for pets and their people, setting the tone for a supportive, positive, and compassionate experience. From greeting wagging tails to guiding worried pet parents, you’ll play a key part in ensuring every visit feels comfortable, organized, and cared for.

What You’ll Do

Create a warm and welcoming experience
Greet clients with kindness, answer questions confidently, and provide compassionate support—especially during stressful moments.

Build meaningful connections
Get to know our clients and their pets, offering personalized, friendly service that helps them feel truly cared for.

Keep the clinic moving smoothly
Manage appointment scheduling, follow-ups, and daily flow to ensure our team can deliver exceptional care efficiently.

Handle billing with accuracy and professionalism
Process invoices and payments with attention to detail and clear communication.

Be a valued team player
Work closely with veterinarians, technicians, and other team members to support a high standard of patient care.

Triage incoming cases
Listen carefully to client concerns, assess urgency, and coordinate with the medical team to prioritize care.

Keep things organized
Maintain accurate records, manage phone and email communication, and assist with day-to-day administrative tasks that keep the clinic running smoothly.

Support our medical team
Step beyond the front desk to assist with:

- Safe restraining and handling of pets
- Cleaning and sanitizing treatment areas, exam rooms, and equipment
- General clinic upkeep to keep our clinic clean and sparkling

What You Bring





- Exceptional communication and interpersonal skills
- Previous customer service experience in the veterinary industry (1 year minimum)
- Ability to multitask while staying calm, composed, and friendly
- Experience with scheduling (or the willingness to learn quickly)
- A compassionate, detail-oriented approach to both people and pets
- A positive attitude to uphold our supportive team environment
- Passion for creating a excellent client experience and providing gold-standard care

If you’re excited to support pets and their people, love working with a dedicated team, and enjoy bringing joy and calm to busy days, we’d love to meet you!

About Us

Guelph Animal Hospital is part of the VetStrategy group of clinics. A career with VetStrategy is anything but ordinary. Our work is something we’re truly excited about. Every day, we make an impact in the lives of others with veterinary care backed by a team of professionals who love what they do.

From Vancouver Island to Newfoundland, we have opportunities across Canada to fuel your passion. The possibilities are endless for you to do the most meaningful work of your career. Let us help you find your perfect role.

There are jobs and then there’s us. This is your moment to do the kind of work you find meaningful. Grab the opportunity to challenge yourself, push boundaries and learn new skills. Surround yourself with peers who will inspire you, and be inspired by you, to shape the future of veterinary care.

You’ll be part of a team that supports professional development and you’ll be provided with opportunities to grow throughout your career.

Pay: From $20.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Application question(s):

- How many years of veterinary receptionist experience do you have?

Experience:

- Customer service: 1 year (required)

Language:

- English (required)

Work Location: In person

📌 Client Care Specialist (Guelph)
🏢 Guelph Animal Hospital
📍 Guelph