Inside Sales Representative – Referral Conversion

About Q Medical

Q Medical provides independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness.

Our approach is to build empathy and treat our clients like members of our own family on their path to recovery. We believe employee satisfaction is the key to success at Q Medical, which ultimately leads to the satisfaction of our clients. We take great pride in the hope and happiness we bring to our clients' homes and communities, and we are looking for highly motivated candidates who will be able to reciprocate our values to our clients.

Position Overview

The Inside Sales Representative is responsible for converting incoming referrals and prospective client inquiries into confirmed customers by successfully promoting and securing enrollment in the company's medical assessment services.

The successful candidate will take ownership of the referral-to-client conversion process, proactively contacting prospective clients, explaining the company's services, addressing questions and objections, following up consistently, and obtaining signed service agreements and required intake documentation.

Key Responsibilities

- Take ownership of all incoming referrals and inquiries with the primary objective of converting them into signed clients




- Clearly communicate the company's medical assessment services, value proposition, process, and benefits
- Overcome objections, address concerns, and resolve barriers that may prevent prospective clients from signing up
- Track all referral activity, contact attempts, conversations, follow-ups, and conversion outcomes in the company's CRM system.
- Coordinate with assessment coordinators, medical professionals, scheduling personnel, and administrative staff to facilitate a smooth client onboarding process.
- Maintain compliance with company policies, confidentiality requirements, and applicable privacy legislation.
- Meet and exceed established monthly and quarterly sales and conversion targets.
- Develop strategies to improve referral conversion rates and minimize lost opportunities

Qualifications & Experience

- 2–5 years of experience in inside sales, business development, client acquisition, or a related sales-focused position.
- Proven ability to convert leads, inquiries, or referrals into paying customers.
- Experience working in healthcare, medical services, insurance, rehabilitation, legal services, or a related industry is an asset.
- Solid telephone sales and relationship-building skills.
- Demonstrated ability to overcome objections and confidently close sales.
- Experience managing a high volume of leads and maintaining an organized sales pipeline.
- Proficiency with CRM systems, Microsoft Office, and related business software.

Pay: From $23.00 per hour

Work Location: Hybrid remote in North York, ON

📌 Inside Sales Representative – Referral Conversion (North York)
🏢 Q Medical
📍 North York