As Hospitality Manager, this position requires that:

Be fully responsible to develop, execute, benchmark and maintain an on-site catering program and customer service training programs required to achieve a successful catering service unit and achieve high levels of guest/client satisfaction.

Now, if you were to come on board as our Hospitality Manager, we’d ask you to do the following for us:

- Oversee all operations in a retail / catering service unit
- Manage team of employees, including Servers / Baristas / Food Service Associates
- Establish and maintain great client relationships
- Work with client team to assist with planning retail business
- Ensure compliance with best practices within Compass Group
- Conduct tasting & sampling events
- Local & Regional Market Analysis
- Sustainability, Balance & Health & Wellness
- Local, Regional & National Trend research
- Responsible for unit financials
- Prepare monthly reports of all initiatives and results
- Put tools in place to receive feedback. Track and respond to feedback
- Ensure compliance to HSQA standards

As a Hospitality Manager it would be expected that:

We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:





- Previous work experience in a customer facing role within a catering and / or food service environment
- High energy, creative, solution focused, results oriented
- Able to work closely with, and form highly productive working relationships across, a wide range of customer, unit management, clients and corporate stakeholders
- Strong, well-developed verbal, written & social media communication skills are a must
- Proficiency with Microsoft Word, Excel and PowerPoint
- Post-secondary education in Hospitality or Marketing

Job Types: Full time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (required)

Experience:

- Hospitality: 2 years (required)
- People Management: 2 years (required)

Language:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

📌 Hospitality Manager - Retail (Toronto)
🏢 Compass Group Canada
📍 Toronto