Support Staff

Sofia Yorkville | Toronto, ON | Full-Time, Part-Time
Create the Experience. Elevate the Floor. Drive Exceptional Service.

Offering a fresh perspective and refined approach to Italian cuisine, Sofia is committed to sourcing quality ingredients while paying homage to the authentic flavours and traditions of Italy.
Set against a dramatic and exquisitely designed backdrop, Sofia pairs premium service with a curated, ever-evolving collection of internationally acclaimed art. Sofia is designed to provoke—to stimulate appetites, conversations, and memories that last long after the last course.

We are looking for a Support Staff team member who possesses a passion for hospitality, thrives in a high-volume environment, and understands that flawless execution behind the scenes creates an unforgettable dining experience on the floor.
Whether you are looking for full-time, part-time, or co-op opportunities, this role offers a hands-on path to build foundational hospitality skills and grow within a luxury restaurant setting.

The Opportunity

As Support Staff at Sofia, you are a critical engine driving our dining room operations.
Moving seamlessly between the kitchen, bar, and floor, you will ensure seamless food delivery, maintain table setup standards, and support servers and managers in delivering prompt, high-level service. Your attention to detail, strong menu knowledge, and proactive teamwork will elevate every guest interaction and help keep service running at peak efficiency.

What You'll Do:

Food Running & Food Delivery

- Deliver food accurately to guests based on pivot point seating, ensuring correct table placement.
- Inspect all plates prior to delivery to ensure proper garnishes, plating standards, and serving utensils are present.
- Completely describe all dishes being served, confidently detailing dietary accommodations or allergen restrictions.
- Ensure guests have proper cutlery, condiments, and accompaniments for each course.
- Communicate with the kitchen expediter regarding order timing, recooks, wait lengths, and item availability.

Dining Room & Expediting Maintenance

- Set and reset tables, stands, and trays according to Sofia’s elevated service standards.
- Maintain complete setup and cleanliness of expediting areas, shelves, prep surfaces,



and service trays.
- Keep service areas fully stocked with polished glassware, china, cutlery, plate covers, and amenities.
- Support front-of-house teams with ongoing section maintenance, clearing, and table grooming throughout service.
- Complete assigned opening, running, and closing duties, including restocking, securing equipment, and end-of-shift checklists.

Guest Engagement & Team Collaboration

- Welcome and acknowledge guests according to company standards, delivering attentive and genuine service.
- Anticipate guest needs, address requests promptly, and relay special guest feedback to servers and managers.
- Maintain deep working knowledge of food items, liquor brands, beer, non-alcoholic beverages, correct glassware, and garnishes.
- Maintain clear, professional communication with kitchen staff, bar teams, and floor managers to reach common service goals.
- Thank departing guests with genuine warmth and appreciation.

What We're Looking ForWe are looking for a energetic, detail-oriented team player who takes pride in fast-paced operational excellence.
You bring:

- Experience: 1+ years of hospitality experience in a high-volume, high-end restaurant or cocktail bar environment is preferred.
- Product Knowledge: Thorough understanding of food preparation, wine, beer, and spirits, with a commitment to continuous learning.
- Service Mindset: Excellent communication skills, a positive attitude, and a strong dedication to high-quality customer service.
- Agility & Composure: Ability to work efficiently, deliver orders in a timely manner, and stay calm under pressure without direct supervision.
- Teamwork: Strong interpersonal skills to collaborate seamlessly with bussers, line cooks, servers, and management.
- Physical Capability: Ability to move, lift, carry, push, and pull objects weighing up to 25 pounds without assistance, and stand/walk for extended periods.
- Flexibility:



Open availability with a flexible schedule, including days, evenings, weekends, and holidays.
- Commute: Ability to reliably commute to Yorkville (Toronto, ON).

Why Join Sofia & INK Entertainment?At Sofia, you will work in one of Toronto’s most distinctive fine dining environments while being part of INK Entertainment, a company known for creating some of the city's most memorable restaurants, nightlife experiences, concerts, and events.

We offer comprehensive training to set you up for success, alongside flexible employment structures (full-time, part-time, or co-op).

Our team members enjoy:

- Cross-Training & Mobility: Opportunities to cross-train across various positions at Sofia and other INK Entertainment venues.
- Development: Ongoing training, coaching, and professional skill-building in fine dining.
- Dining Perks: Discounted or free food options and dining discounts across select INK venues.
- VIP Privileges: Early access to select events and concerts.
- Perks Program: Full enrollment in INK's Perkopolis perk program.
- Growth: Pathways for long-term career advancement within a leading hospitality group.

Compensation & Benefits

- Salary: Dependent on experience + Tips
- Schedule: Full-time, Part-time (Day, Evening, Night, Weekend, & Holiday shifts)

Diversity, Equity & Inclusion

At INK Entertainment, we believe excellent experiences are created by diverse teams and unique perspectives. We are committed to building an inclusive workplace where everyone feels welcomed, respected, supported, and empowered to do their best work.
We celebrate diversity in all its forms and encourage applications from individuals of all backgrounds, identities, experiences, and abilities. We are proud to be an equal opportunity employer and are committed to providing an accessible and inclusive recruitment process in accordance with the Ontario Human Rights Code (OHRC) and the

Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Work Location: In Person (Toronto, ON)

Pay: From $17.60 per hour

Benefits:

- Discounted or free food

Work Location: In person

📌 Support Staff l Sofia Yorkville (Toronto)
🏢 Ink Entertainment
📍 Toronto