Responsibilities:
- Answer incoming calls and respond to customer inquiries
- quotes
- Billing
- Provide exceptional customer service and ensure customer satisfaction
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Ability to remain calm under pressure and handle customer complaints effectively
- Detail-oriented with a high level of accuracy in data entry
- Ability to work in a fast-paced environment and prioritize tasks accordingly
- Previous experience in a customer service role is preferred