Job Number: 26SYLSUB01

Start: Immediate

Duration: Independent Contractor, On-Going

Location: Canada or United States, Remote

The Position

This project-oriented independent contractor engagement augments Encore’s full-time staff on an ongoing basis. Weekly hours may vary depending on project needs.

Encore Business Solutions is seeking a client-focused Solution Specialist, Sylogist, with hands-on experience implementing and supporting Sylogist solutions for public-sector and social-impact organizations. The primary focus of this role is SylogistGov, serving non-profit organizations, government agencies, and municipalities. Applicants with Sylogist Mission and/or Serenic Navigator, will be excellent relevant experience to bring to this role.

The Solution Specialist will translate financial, grant, fund-accounting, budgeting, and operational requirements into practical, sustainable solutions. Dynamics 365 Business Central experience is a strong asset, particularly where Sylogist/Serenic environments have been part of the solution.

This client-facing project-delivery role works closely with internal project teams and client stakeholders through discovery, solution design, configuration, testing, data migration, training, deployment, and post-go-live support. Success in this role requires strong communication, sound financial and public-sector process knowledge, accurate documentation, and consistent follow-through.

Key Areas of Responsibility

- Participate in discovery, requirements analysis, solution design, configuration, testing, training, deployment, and post-go-live support for SylogistGov/Dynamics 365 Business Central projects.
- Configure, implement, and support SylogistGov, and D365 Business Central solutions in alignment with approved designs, client requirements, and Encore’s implementation methodology.
- Work directly with government and municipal clients to understand financial, fund-accounting, grant-management, budgeting, reporting, purchasing, and operational processes.
- Support SylogistGov municipal functionality and Business Central, including financial and grant management, taxation, utilities,



and licensing.
- Apply knowledge of public-sector and non-profit accounting practices to recommend practical system solutions and improve effective system use.
- Help clients streamline operations, strengthen financial transparency, and improve service delivery through automation and real-time reporting.
- Document business requirements, fit-gap findings, functional specifications, configuration decisions, testing outcomes, and solution recommendations clearly and accurately.
- Identify reporting, integration, enhancement, or customization needs and provide sufficient detail to support scoping, estimates, development, and testing.
- Support data migration planning, mapping, cleansing, validation, reconciliation, and conversion activities.
- Prepare and deliver client training, user education, process documentation, and enablement materials that support confident adoption.
- Collaborate with project leads, Business Central consultants, technical resources, and developers throughout design, integration, testing, issue resolution, and deployment.
- Communicate clearly with clients and internal teams regarding assigned work, risks, questions, decisions, dependencies, and next steps.
- Lead assigned workstreams or selected fixed-fee solutions, managing priorities, deliverables, documentation, and client communication within agreed timelines.

Desired Skills & Competencies

- University degree in Business, Finance, Accounting, Information Systems, or equivalent experience.
- Minimum 3+ years of ERP implementation or consulting experience, with direct hands-on experience in SylogistGov, and/or Sylogist Mission, and/or Serenic Navigator.
- Experience supporting non-profit organizations, government agencies, municipalities,



or other public-sector organizations is strongly preferred.
- Robust understanding of financial processes, including general ledger, accounts payable, accounts receivable, budgeting, financial reporting, and fund or grant accounting.
- Experience gathering, reviewing, and validating business requirements and translating them into practical system configuration and user guidance.
- Experience with full-cycle implementations, including discovery, fit-gap analysis, configuration, data migration, testing, training, go-live, and support.
- Experience with Microsoft Dynamics 365 Business Central or Dynamics NAV is considered an asset, particularly within Sylogist/Serenic environments.
- Familiarity with public-sector and non-profit reporting, audit, compliance, grants, restricted funds, and multi-entity requirements is considered an asset.
- Knowledge of municipal operations, such as taxation, utility billing, licensing, or public-sector payroll, is considered an asset.
- Ability to work confidently with clients, facilitate workshops, deliver training, and present recommendations to diverse stakeholder groups.
- Strong analytical, problem-solving, organizational, and documentation skills.
- Proficiency with Microsoft 365 and Windows-based platforms; experience with Power BI, Jet Reports, Power Apps, or similar reporting tools is considered an asset.
- Familiarity with Copilot and its application within Microsoft business products; leverages AI responsibly to streamline processes and enhance efficiency.
- Aptitude for learning new software applications and commitment to continuous learning.
- Delivers on commitments, manages competing priorities, and follows through consistently in a project-based environment.

Additional Requirements

- Willing and able to travel; a valid passport is required.
- Must be resident of Canada or the United States and legally entitled to work in resident country.
- Must be fluent in English, with strong verbal and written communication skills.

Submit your resume to [email protected].

📌 Solution Specialist, Sylogist (Independent Contractor) (Canada)
🏢 Encore Business Solutions
📍 Canada