Bilingual Customer Service Representative – Manufacturing & Distribution
Belleville, Ontario | Full-time, Permanent
$54,400–$56,600 annually + bonus prospect, pension and benefits

Have you supported business customers in a manufacturing, distribution or wholesale environment? Have you managed their product orders, checked availability and coordinated deliveries? We want to hear from you.

NOTE: This role is located in Belleville, Ontario and requires relocation

Kellow Recruiting is recruiting a French/English Bilingual Customer Service Representative for an established global sports and outdoor products company in Belleville.

You will become a trusted contact for business customers, supporting their orders and working with sales, planning and warehouse teams to keep products moving and customers informed.

The experience we’re looking for

Your background should include direct responsibility for business customers and product orders. Relevant settings include a manufacturer’s customer service department, a distributor’s order desk, wholesale customer service or dealer support.

Your job title might have been Customer Service Representative, Customer Account Representative, Sales Support Representative or Order Management Representative. What matters is the work you personally handled.

What you’ll do

- Support French- and English-speaking business customers by phone, email and online tools.
- Enter, review and monitor orders from placement through delivery.
- Check product availability and coordinate backorders, substitutions, partial shipments and delivery changes.
- Investigate processing problems, delivery holds and overdue orders.
- Work with sales, planning and warehouse teams to resolve issues and provide accurate updates.
- Use SAP and Excel reports to manage outstanding orders, changing priorities and customer commitments.




- Maintain accurate account information and help the team meet service targets.

What you bring

- Fluent French and English, both written and spoken.
- Experience directly supporting business customers and managing physical product orders.
- Approximately 1–3 years of relevant customer service, account coordination or order-management experience.
- Clear communication, empathy and confidence handling customer concerns.
- Strong organization, attention to detail and the ability to manage multiple accounts and priorities.
- Microsoft Office proficiency, particularly Excel and Outlook.
- Experience using an ERP or order-processing system. SAP, EDI and Salesforce experience are assets.

Experience limited to consumer call centres, retail transactions, reception or billing alone will not meet the account and order-management requirements.

Direct sporting-goods experience is welcome, but not essential. We’re interested in transferable experience from other product-based businesses.

Why consider this opportunity?

- Annual salary of $54,400–$56,600.
- Annual bonus opportunity and company pension.
- Extended health, dental and vision benefits, plus life and disability insurance.
- Paid time off, employee assistance and wellness programs.
- Employee product discounts and opportunities for development.
- The opportunity to support established sports and outdoor brands within a global organization.

Location

This position is based in Belleville. You must be able to attend the office reliably or relocate before starting. A hybrid arrangement may be considered under specific circumstances with manager approval; it is not guaranteed.

Apply

Please submit a résumé showing the business customers you supported, the product orders you managed and the systems you used.

Kellow Recruiting will contact candidates whose experience aligns with the position.

Pay: $54,400.00-$56,600.00 per year

Experience:

- CSR in Manufacturing or Logistics: 2 years (required)

Work Location: In person

📌 Bilingual Customer Service Representative – Manufacturing & Distribution (Ottawa)
🏢 Dkellow Recruiting
📍 Ottawa