Who We Are

The leading charity investing in healthcare innovation in BC

VGH & UBC Hospital Foundation is Vancouver Coastal Health’s primary philanthropic partner, raising funds for specialized adult healthcare services and research for all people living in British Columbia. VGH & UBC Hospital Foundation is the leading charity investing in healthcare innovation in British Columbia and partners with donors to raise essential funds for Vancouver Coastal Health, supporting VGH, UBC Hospital, GF Robust Rehab Centre, Vancouver Coastal Health Research Institute, and Community Health Services.

About This Role

VGH & UBC Hospital Foundation is seeking a unique, detail-oriented Salesforce Business & Quality Analyst to join our team. This role bridges the gap between our business stakeholders and our technical solutions.

We are looking for someone who truly cares about the why behind the build. You will lead the charge in identifying exactly what our internal business units need, translating those needs into clear requirements, and then stepping into the Quality Analyst driver’s seat to rigorously test and validate that the final build solves the original problem. You are the ultimate guardian of both business intent and system quality.

Key Responsibilities

Business Analysis & Discovery

- Lead Discovery Sessions: Partner with internal business units (e.g. Fundraising, Marketing, Events, etc.) to uncover organizational goals, pain points, and opportunities for digital optimization.
- Requirement Gathering: Drive deeper-level technical and functional requirements, transforming abstract stakeholder requests into clear, actionable user stories, process maps, and functional specifications.
- Stakeholder Communication: Act as the primary translator between technical teams and non-technical business leaders, ensuring absolute alignment on what is being built.





Quality Assurance & Validation

- End-to-End Testing: Own the QA lifecycle. Develop, execute, and maintain comprehensive test plans and test scripts based directly on the requirements you helped define.
- UAT Management: Coordinate and facilitate User Acceptance Testing (UAT) sessions with business stakeholders, demonstrating system functionality and ensuring users are empowered to adopt the new solutions.
- Defect & Issue Tracking: Identify, document, and prioritize bugs or gaps in functionality; work hand-in-hand with the config/dev team to ensure swift resolution before deployment.
- Solution Validation: Verify that delivered solutions not only pass technical checks but truly fulfill the business need and maintain data integrity across the platform.

What You Offer

- Platform Expertise: 3+ years of hands-on experience working with and navigating the Salesforce.com platform.
- Nonprofit Acumen: Strong business acumen within the nonprofit, charity, or healthcare philanthropy sector. Familiarity with specific areas like Fundraising or Donor Relations is highly preferred.
- The Hybrid Mindset: A proven track record of balancing big-picture business analysis (finding the requirement) with meticulous, detail-oriented QA testing (validating the build).
- Communication Excellence: Exceptional relationship-building skills. You should be entirely comfortable teaching, demonstrating, or presenting the impact of technology to diverse business stakeholders.




- Certifications: Salesforce Certified Administrator is not required, but an asset.
- Execution Skills: Excellent time management and prioritization skills; ability to juggle discovery on one project while actively running QA/testing cycles on another.
- Mindset: Passionate about producing high-quality, bug-free work. You embrace a solution-oriented mindset, viewing system limitations or complex business processes as opportunities to innovate rather than obstacles.

What We Offer

The successful candidate can expect a starting salary between $74,100 and $92,600, depending on factors such as skills, experience, and internal equity.

Additional variable pay (merit/bonus), defined benefit pension plan, extended health and dental benefits for you and your partner/children, flexible working arrangements, four weeks’ paid vacation, investment in professional development and subsidized access to transit, fitness, cycling and parking facilities all contribute to a top-notch total rewards package.

To Apply

Please send your application to Human Resources via email at [email protected].

We welcome applications from anyone who is eligible to work in BC. We encourage applications from Indigenous people, people with disabilities, BIPOC and racialized individuals, people of minority sexual orientation or gender identity, and others who may contribute to the Foundation's organizational diversity and who share the Foundation's values.

Job Type: Full-time

Pay: $74,100.00-$92,600.00 per year

Advantages:

- Commuter benefits
- Company pension
- Extended health care
- Versatile schedule
- Vision care

Application question(s):

- Are you eligible to work in Canada?
- What is your salary expectation?

Work Location: Hybrid remote in Vancouver, BC V5Z 1M9

📌 Salesforce Business & Quality Analyst (Fairview)
🏢 VGH & UBC Hospital Foundation
📍 Fairview