Overview

The Desktop Support Technician provides responsive technical support for workplace computers, software, and network access. This role helps colleagues stay productive by resolving everyday technology issues and keeping users informed throughout the support process.

Duties

- Deliver desktop support and help desk assistance, diagnosing hardware, software, operating system, and Microsoft Office issues across Windows, macOS, and Linux.
- Troubleshoot VPN, LAN, firewall, and computer networking problems; escalate complex incidents with clear diagnostic notes.
- Track requests and resolutions in ServiceNow, Jira, or BMC Remedy, maintaining accurate records and communicating progress.
- Guide users through practical fixes and provide courteous customer service. Your impact: timely, clear support helps colleagues return to work with minimal disruption.

Skills

Required:



Practical IT support and technical support capabilities, including software troubleshooting, computer hardware diagnosis, operating systems, basic networking, and explicit communication, are essential for resolving requests and explaining solutions. Preferred: Experience with desktop support or help desk service, customer service, Microsoft Office, VPN, LAN, firewall concepts, and ticketing tools such as ServiceNow, Jira, or BMC Remedy is advantageous, along with familiarity across Windows, macOS, and Linux environments.

Application question(s):

- Will you be able to reliably commute or relocate to Prince Albert,SK

Work Location: In person

📌 Desktop Support Technician (Prince Albert)
🏢 P.A.Electronics
📍 Prince Albert