Manage lease finance conversations for ACX Dartmouth while scheduling Loyalty Department appointments and maintaining strong customer follow-up. Work from Dartmouth, Nova Scotia.
This Customer Service Representative handles lease finance and cash portfolios within ACX Dartmouth’s collision repair organization. You will contact customers, capture emails, send timely reminders, and support first service visits. The position requires clear explanations of leasing changes, residuals, payments, and vehicle upgrades, with training provided for industry knowledge.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Maintain follow-ups for lease milestones and first visits
- Provide explanations about leasing and financing changes
- Identify upgrade opportunities with Service and Retention departments
- Educate customers about vehicle features and updates
Requirements:
- Automotive leasing and financing familiarity preferred
- Dealership sales administration experience considered an asset
- Strong phone, in-person, and written communication
- Ability to meet proposed targets while multitasking
- Legal authorization to work in Canada required
Bring qualified communication and customer follow-up skills to ACX Dartmouth’s lease finance, appointment, and upgrade conversations.